Customer Success Specialist

Location: Adelaide CBD

Role highlights:

Multinational telematics provider, Fleet Complete are seeking a customer obsessed, experienced specialist, to perform the role of Customer Success Specialist. You will work within a team of 9, central to development and delivery of the overall Customer Experience.

Role Overview:

The Customer Success Specialist is a key role within the Customer Experience group at Fleet Complete. This role will serve as our client's main point of contact during the onboarding process and throughout the customer life cycle.

Responsibilities:

• Act as the key contact for the client post-sale to implement the solution(s) into their operational environment effectively. This may be done via emails, phone call, web meeting, etc.
• Manage the onboarding experience and interact with the client and key internal resources to ensure all key milestones are met.
• Leverage analytics to proactively reach out to the existing customer base, to improve product adoption and ensure their success with the application throughout the customer life cycle.
• Cross-functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners.
• Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.

Candidate Profile:

• A minimum of 3 years of work experience in a customer facing role, providing exceptional customer service.
• Outstanding follow-up and follow through to ensure customers' success and a positive outcome.
• Experience in software facilitation with a focus on fleet telematics is preferred.
• Experience utilizing a CRM tool (i.e. Sales Force).

The Company, Culture & Benefits:

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, protected veterans' status, or any other legally protected factors.

Employees of Fleet Complete are part of a thriving, and energetic business, that is underpinned by values of: Be the change, Do what's right, Do what matters, and Play as a Team.

Fleet complete offer highly competitive salaries, enjoy a culture where success is celebrated, and hybrid working conditions.

Apply:

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CM43851. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.