hipages
Customer Success SpecialistTo help tradies streamline and grow their business and delight their customer
Why hipagesVisit website
We are an Australian-owned, ASX listed tech company and the leading online tradie marketplace in Australia. Ranked #2 Best Places to Work in Australia, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.
Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with ~300 team members across Australia, China, Philippines and New Zealand.
The hipages team create effortless solutions that help tradies streamline and grow their business and delight their customers.
About the roleAbout the role:Welcome and onboard our new customers onto the platform, and engage tradies by conducting nurturing conversations.
What you'll be responsible for- 💬 Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼 Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 💼 Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- 👥 Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎 Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡 Problem solving
Identifies problems and develops logical solutions that address the problems