Customer Support Manager

Utilise your extraordinary Customer Service, Sales & Support skills to manage existing client accounts for an Australian owned Industry Leader Top $

• Well established company – 25 years
• Generous base salary plus Employee Reward programs
• Positive culture, high values and a vibrant business
• Work close to home in the Sutherland Shire

About the Role:

Our client is a major wholesaler and distributor of aluminium, plastic and stainless steel piping systems to the construction and building industry.
An opportunity has now become available for an experienced Customer Support Manager to join the NSW team. The primary purpose of this role is to proactively support and service a designated existing account portfolio, via phone and email. To be successful, the ideal candidate will need to have experience within a trade or technical Customer Support role, a high attention to detail and the drive and want, to go above and beyond to ensure the client is informed at all stages of the order process and has a positive customer experience.
*This role is currently located in the Sutherland area, however the business will be relocating to Moorebank by mid 2024.

What’s great about this role:

• Fast-paced dynamic environment
• Great remuneration package plus benefits
• Large client base
• Supportive management who value your input
• Collaborative team who enjoy Friday lunches together

Duties:

• Proactively support and service existing clients
• Provide a high level of service, answering phone and email enquiries within a set timeframe
• Monitor customer orders to ensure timely supply
• Manage fulfilment of customer quotes
• Problem solving customer issues and managing demanding customers
• Proactively educating customers on products ranges and availability of stock

Skills and Experience:

• 5 years plus experience in an industrial customer service and support role
• A 5* Star Customer Experience mentality and attitude
• Ability to work autonomously, as well as part of a team
• Sufficient technical understanding of building, plumbing, plumbing supply products (or similar), preferable but not essential
• Extensive experience providing telephone Customer Support
• Effective communication and organisation skills
• Excellent computer skills and presentation skills

How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID: LB12687/1.0