Address About the role
An opportunity has arisen to join the Customer Support team as a Customer Support Representative (CSR). As a CSR, you will provide Customer Support to our customer base, with a focus on maximising fleet performance. You will achieve this by providing high level OEM Service, technical support, and mentoring embedded Liebherr Service Technicians. Gain an understanding of our customer needs and delivering a solution while generating new business opportunities for LAQ. You will work with Service and Parts teams to understand LAQ component forecast, and labour availability firming up customer requirements.
Duties
You will be responsible for:
monitor onsite Liebherr equipment with particular focus on recommending corrective remedies to sustain / improve equipment condition and performance,
Identify potential risks associated with inventory levels, considering equipment age, operations factors and maintenance,
Report all significant or recurring maintenance events, performance, and analysis on equipment,
Assist with and conducting diagnostics evaluation of equipment failures and product faults,
Assist the Parts Department in the accurate forecasting of SEU / Parts requirements
Assist planners and site maintenance personnel develop preventative and scheduled maintenance plans / programs.
Promote and educate customers on Service offerings & Solutions
Skills & Experience
About You
Mechanical or Electrical Trade
Proven track record of high-level Customer Support
Liebherr excavator experience
Excellent communication and time management skills
The ability to provide accurate and timely advice
Customer focused and have great attention to detail and outstanding problem-solving skills
Benefits
Work on some of the world’s largest and most technically advanced equipment
Attractive annual salary + super
Generous employee benefits, including 5 days bonus leave days, ability to purchase additional leave, paid parental leave, early access to LSL, wide range of company discounts and retail discount program
Please apply via the link below.
Jodie Reed - Human Resource Business Partner
Applications close 28 February 2024
Candidates are advised that interviews may commence before closing date.
Employees should advise their immediate responsible manager of their application
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jodie Marie Reed at: jodie.reed@liebherr.com.
One Passion. Many Opportunities.
The company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs around 48,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location
Liebherr-Australia Pty. Ltd.
32-40 Southgate Drive
4740 Mackay
Australia (AU)
Contact
Jodie Marie Reed
jodie.reed@liebherr.com
