AddressRemoteCustomer Support Specialist(Australian-based)
Casual Monday to Friday - 10 am to 2.00 pm (20 hours per week)
Company: Summerstar Tourist Parks
Location: Work from Home (We are only considering Perth or WA residents at this time).
About Summerstar Tourist Parks
Summerstar Tourist Parks is a group of family-owned and operated caravan parks, holiday parks and tourist parks with properties in Western Australia and South Australia. The Parks span from coastal destinations to rugged outback locations with a range of accommodation options, from caravan and camping sites to fully self-contained cabins, and are a popular choice for families, couples, and solo travellers looking to explore the beauty of Australia's diverse landscapes.
In 2023, Summerstar Tourist Parks also acquired Bunbury Apartment Motel, which maintains its own brand identity and website separate to our Caravan and Tourist Parks.
About the role
As the Customer Support Specialist, you will be answering calls, taking and making bookings and assisting customers with their phone enquiries.
This is a ‘Work from Home’ role. You will need a suitable office space and a reliable internet connection. We will provide the laptop and headset.
You may reside anywhere between Margaret River and Geraldton that has great phone and internet service, however, there will be a requirement to travel to Perth for face-to-face meetings with the Corporate Team, estimated to be once or twice per month (and at a minimum, once every 6 months).
Key Responsibilities:
- Reservations using RMS
- To greet guests over the phone in a friendly and courteous manner
- To accurately take and record reservation information, process payments and deposits using Tokenisation and provide guests with confirmation correspondence
- To answer, process and confirm reservations coming via the Summerstar website and email
- To deal with emails and reservation messages in a timely and accurate manner
- To accurately take, record and process group booking information
- To provide support to our Parks and the Group Head Office Team as required
About You:
We are looking for …
- A self-starter, who is also self-motivated, with the ability to work semi-autonomously
- Exceptional written and verbal communication skills with excellent attention to detail
- Someone with the ability to follow directions and procedures
- Strong organisational skills
- A can-do attitude, a problem solver with initiative who will make the lives of the rest of the team easier
Experience:
- Extensive RMS or Newbook Experience. You will be a Reservations Expert.
- Proven experience in a similar role (3+ years), and or in-Park experience.
- Proficient with current technology, platforms, and programs such as Microsoft Office, OneDrive, and Teams, among others.
The following is desirable:
- Experience in the tourism and hospitality or hotels/accommodation industry
What you’ll receive:
- A casual remote ‘work from home’ position with certainty in work hours
- Join a WA local family-owned and run business
- Become part of a skilled, supportive team with a positive work culture and a genuine work/life balance.
- Occasion travel to Park locations required
- 25% staff discount for personal travel to our properties and 15% friends and family discount for travel to our properties (in accordance with policies).
To apply, click the quick apply button. For initial enquires (not applications), please email the HR Manager at **@summerstar.com.au
An immediate start is available, however, we will wait for the right applicant.
Now, to test your ability to follow directions, and your attention to detail, in your cover letter, please
(1) explain why you are suited to this role,
(2) why do these working hours match your situation,
(3) what additional hours you could do each day or week if required, and
(4) tell me which suburb of Perth, or town in Western Australia you reside in.
Direct applicants only please, no agency candidates will considered at this time.
You must reside in and have the right to Work in Australia, to be considered for this role. Sponsorship is not an option for this role.
