Customer Support Specialist

We are seeking a motivated Customer Support Specialist to join our team at PROK! Be a part of something bigger!

About Us 

PROK Conveyor Components, Australia’s largest conveyor components manufacturer, specialising in pulleys and idlers. With over 130 years of proven track record in quality conveyor components, PROK prides itself on forming strong industry and customer relationships. PROK will continuing to achieve this throughout 2024 by rolling out an extended product range and opening new regional service facilities.

Our Opportunity

PROK is currently recruiting for a Customer Support Specialist to be part of our Internal Sales Team. The position is a full-time permanent opportunity based in Bayswater, WA.

You will be part of the thriving customer service team with the opportunity to grow into a professional sales role!

Your duties will include but are not limited to the following:

• Respond to customer enquiries regarding conveyor components, providing technical information, and guiding them through the selection process.
• Customer call support and direction to respective teams
• General office administration
• Accurately interpret customer orders, ensuring that the correct conveyor components are selected and processed for despatch.
• Support PROK’s customers with their strong understanding of our conveyor components and their applications.
• Coordinate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.
• Escalate critical orders/enquiries to the Manufacturing and Sales teams and keep customer informed of progress.
• Support our AM Sales team with day-to-day enquiries.
• Liaise with Inventory Controllers to ensure appropriate stock levels and stocked items.
• Liaise with all other AM overseas customers and assist in the preparation of the logistics and tracking of Export goods.
• Stay updated on industry trends and product developments to provide informed assistance to customers.
• Perform Document management to support operational teams.
• Responsible for accurate data management of job registers
• Periodic and monthly invoicing activities

The Right Person

To be considered for this opportunity, the right person will have:

• 2+ years’ experience as a part interpreter, internal sales or similar.
• Previous experience in a customer-facing position and have the ability to work with clients to find relevant information and execute the appropriate solutions.
• Strong communication skills, both written and verbal, with the ability to convey technical information in a clear and professional manner.
• Exposure to Conveyor systems and their components would be highly advantageous.
• Computer literacy skills, ideally with experience using SAP, PRONTO, and various MS Suite products.
• Ability to work within a busy, fast-paced environment.
• Excellent attention to detail and ability to multitask.
• Willingness to work as part of a team and assist with various tasks as required.

What We Offer

• A welcoming and inclusive work environment where staff morale is a top priority.
• A career pathway to grow within the business.
• Supportive culture with ample training and opportunities for career advancement as we grow.
• Access to an employee assistance program.
• Opportunities to attend events with clients.
• Site Visits within WA and Overseas.
• Office events and get togethers.

Unleash your potential - apply today!

PROK believes in diversity and is committed to providing Equal Employment opportunities for all applicants. We welcome applicants from all walks of life, which also includes various socio-economic, cultural, LGBTQI, Aboriginal and Torres Strait Islander backgrounds.