AddressJoin Our Team at White Wolf Constructions!
White Wolf Constructions, an insurance repair builder prioritising quality and care in everything we do, is seeking a skilled and experienced Customer Support Specialist to join our expanding team based in our Caringbah Office.
About Us:
Founded in 2009 by professionals in carpentry and construction, we are passionate about construction and helping people. We pride ourselves on delivering the highest quality service and workmanship. Partnering with some of Australia’s largest insurance companies, our reputation is built on excellence and continuous improvement. Join WWC to be part of a company dedicated to being the best and bringing out the best in our team.
The Opportunity:
Role:Customer Support Specialist
Reporting To: Claims Manager
Key Responsibilities:
- Incoming call and email management
- Liaise with stakeholders
- Liaise with building/construction and maintenance sub-contractors
- Maintain customer relationships
- Assist with office facilities
- Provide support to business teams
Customer Service:
- Deliver exceptional service with excellent written and oral communication skills.
- Build strong relationships and effectively resolve challenges.
Benefits:
- Competitive salary based on experience, modern office, uniform.
What We Offer:
Passionate Leadership: Our management leads by example.
Experienced Team: Work alongside seasoned professionals in a cohesive environment.
Advanced IT Platforms: Utilise bespoke systems designed for our industry.
Comprehensive Support: Our head office team supports all aspects of insurance repairs.
Continuous Learning: Collaborate with industry experts for ongoing development and improvement.
Empowered Workforce: Strong leadership supports and empowers staff to excel daily.
Who We Are:
- We work as a team (The Wolfpack)
- We are loyal to each other and the business.
- We care about what we do, and all involved.
- We are strong & determined.
Our Values:
- Quality
- Integrity
- Professionalism
- Innovation
- Safety
- Accountability
How We Behave Toward Each Other:
- Positivity
- Appreciation
- Consideration
- Trust
What is Essential:
- Customer service knowledge
- Effective listening skills
- Ability to work individually and in a team
- Time management skills
- Building insurance repair experience desirable
- Willingness to learn
Employee Perks:
- Supportive, safe, and encouraging workplace culture
- Competitive remuneration package based on experience
- Individual KPIs with incentives and bonus structure
- Yearly performance reviews
- Employee referral programs
- CAT/Event bonus structures
- Seamless induction, professional development, and learning opportunities.
- Modern office facilities and resources
“Pursue Excellence with White Wolf Constructions”.
Apply now to be part of our dynamic team!
https://www.whitewolfconstructions.com.au/
