AddressThe Business: This professional services organisation is a leader in its field, providing medical support, expert advice and a high degree of service to its targeted customer market. There is now an opportunity for three Customer Service professionals to join the team, due to growth. Priding itself on promoting from within, this business will focus on your training and development to ensure personal growth and quality service.
The Role:
Reporting to the Team Leader, you will focus on building key relationships with members and servicing their queries. Specifically, your responsibilities will include:
- Managing inbound call and email volume.
- Keeping accurate and up-to-date records of members’ queries.
- Managing your work in accordance with the business’s processes, compliance, and legislative requirements.
- Providing members with an update to date information regarding their membership.
- Continuously looking for processes to improve the overall service of members.
To secure an interview, you will have:
- Strong verbal and written communication skills
- Demonstrated experience in a customer-focused/call centre role
- The passion to work in a fast-paced, fun and dedicated environment
- The motivation and eagerness to learn new skills
- The ability to consult to healthcare professionals and tailor your communication accordingly
The Benefits:
- Conveniently based in the Sydney CBD
- Discounted health insurance
- Extensive inhouse training for staff
- Flexible working arrangements
- Regular social events
- Work with a market leader, with a majority market share
If this role sounds of interest to you or aligns with your experience, please click 'Apply Now' or call Arabella from people2people on 02 8270 9***.
Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
