Customer Support Specialist - Multiple Opportunities

We are proud to partner with a market leading the Internet and phone services provider looking to grow their existing team with multiple Customer Support Specialists. With their National Contact Centre located right here in the Adelaide CBD, this is your opportunity to take your career in Customer Service to new heights! 
  
The Perks: 

• Work with a global brand and leading ISP and Telco with great products and service  
• Hybrid working model. Work from home 2 days a week (after probation) 
• $68 – $75K annual package (depending on experience) + complimentary mobile and home internet plans  
• Career development opportunities with clear internal progression pathways  
• A quality CBD office with a great view, close to public transport and all the good lunch spots 
• Global talent exchange program – opportunities to work in overseas offices.   

The Opportunity:

We are looking for a number people to join the growing Customer Service team with positions commencing in the next few weeks.  
  
As a Customer Service Representative you are an integral part in providing high quality customer service to Home Broadband customers through providing technical resolution and superior customer service.   
  
This role will see you as the first point of contact for customers over phone, emails, and web chat, primarily addressing customer queries regarding sales, billing, installation and provisioning of services in a timely manner. 
You will escalate unresolved issues, ensure any outages are managed efficiently and resolve billing issues and queries liaising with sales and technical staff all the while ensuring positive customer engagement. 
  
Rest assured you'll receive all the tools and training required for success. Experience a smooth onboarding process with a mixture of classroom time and teaming up with a buddy who'll guide you through the ropes.  
  
The team 

Your new team are fun, professional, diverse, supportive and welcoming. This Contact Centre environment is light, bright, welcoming and genuinely passionate about what they do and the brand they represent. The Centre Manager is living proof of the progression opportunities having started in the Service team only a few years ago themselves.  
  
What we need from you: 

• First and foremost, we are looking for people who have a good attitude and always put the customer first!  
• 2 years min previous experience working in a Contact Centre or within a customer facing position is a must  
• You’re proficient using and understanding new technology and using multiple systems 
• Efficient time management and organisational skills with high attention to detail 
• Not afraid of taking on a difficult conversation where required and supporting customers through to a mutual resolution.  

If this sounds like you then click APPLY now! We will be interviewing ASAP for these positions and for more information, you can contact Lauren May from SMAART Recruitment on 08 8232 6***.