AddressAbout us:
StrataVote is an industry leading and innovative Software as a Service (SaaS) solution with over 200 strata management companies around Australia using our software and we’ve only just begun! We are based in Adelaide with a nationwide customer base, and whilst we only launched 6 years ago, we’ve already captured a large slice of the market.
Our goal is to help connect strata managers with their communities and to power positive change; we’ll do this by removing the tedious, automating the boring and simplifying the complex.
We are focused on delivering the best experience possible to our customers, and we’re looking for the right person to take good care of them at every stage of the customer journey with us. If you get a buzz out of great customer outcomes, are process driven, analytical and like working as part of a team, please read on.
About the role:
“We’re not Competitor obsessed, we’re Customer obsessed” (Jeff Bezos)
As well as delivering great software, we want to be known for providing the best customer service in the strata industry. And the support team at StrataVote represents the human side of our product. Every query is different from the next, and every query is important. It’s your responsibility to ensure that each issue is seen through to a satisfactory outcome.
On a day-to-day basis you will:
- Receive, respond to and resolve customer product enquiries and issues via email/a ticketing system
- Document enquiries for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs.
- Escalate technical issues and work with the dev team to resolve the issue
- Support the user to use our software products more effectively
- Assist our onboarding team with customer implementations
- Provide reporting, insights, continual improvement recommendations as required
About you:
Your background is likely to be a combination of technical and customer facing. You will have trained and assisted customers on a product, service and/or technology. Perhaps you've worked in the strata industry or within a help desk/support environment. Specifically, you’ll:
- Have 3+ years’ experience in a SaaS, software, or strata management company
- Be able to think on your feet and won’t give up until there is a solution and the client is happy
- Enjoy speaking to lots of different clients and thrive on solving problems for them
- Be customer centric, a great communicator and have a high level of self-motivation
- Have the ability to quickly build trust and confidence
- Have outstanding organisational skills and great attention to detail
Some of the benefits:
- Mentoring! You'll be joining a talented and friendly team invested in your development
- The ability to contribute to defining the role
- Massive opportunity for growth - we're growing rapidly and want to take talented and invested people on our journey
- Creating impact - we love your ideas on how we can continue to improve
- Contribution to private health cover and gym membership
- A competitive salary and a beautiful office in the Adelaide CBD
StrataVote’s strong inclusive culture supports the success of the person and the company through an open and transparent management structure.
This is a 12-month contract role as we have two staff going on parental leave. There is a high likelihood that the role will be converted to permanent after 12-months for a candidate that has excelled in the role and demonstrated versatility.
So, if you’re looking for a new role within a SaaS business doing great things, make this your next career move!
South Australian candidates only please. No recruiters.
