Address
Form of workDo you have payroll experience? Do you love supporting and assisting clients as a Level 1 specialist?
The Role
Working in a team of committed payroll specialists you will provide client support via phone or email, to some of our 1500+ clients. Clients will contact you for a variety of reasons involving their payroll processing - some simple and some complex, your role is to manage their enquiry until resolution.
You will have a trouble shooter mindset and love working in a fast-paced environment where no two days are the same. Clients have issues and you need to resolve them – professionally, quickly and accurately while calmly defusing and managing the client’s expectations.
What will you get?
- A competitive salary with annual reviews
- Employee assistance program and salary sacrifice options
- A permanent position with lots of career progression opportunities
- A fun, professional team with a supportive and knowledgeable leader
- Extensive support and training to be the best you can be.
You
Our clients expect that the person who is helping them knows all about payroll and its jargon, so it would be best if you had a payroll background but don’t be put off, some of our most successful Specialists did not have previous payroll experience. We are more interested in your attitude, professionalism, service orientation and communication skills.
You might have a background in systems support, payroll processing, helpdesk support or customer service.
To be successful in this role, you will have: -
- Demonstrated experience in customer service excellence
- Payroll processing experience would be a bonus but not essential
- An enquiring and analytical mind with the proven capacity to quickly learn multi-faceted software
- A positive, flexible and can-do attitude with the ability to multitask
- A desire for constant learning with the ability to listen and comprehend complex processes
Us
Frontier Software is a fun place to work – we are serious about our business and about being here for the long term - we also look after our ‘Frontier family’. If you are looking for a company that offers career progression in areas like – Development, Tech Support, Consulting, Account Management, Product and Project Management plus lots of others, this maybe the right opportunity for you.
What to do?
If you believe you have what it takes, apply by submitting a cover letter and your C.V. by 5 February 2024. A S.A. police clearance and a valid right to work in Australia will be required prior to commencement.
Frontier Software embraces our diversity and foster inclusion. We recognise and value the mix of talent, identity, ethnicity, ability and age that informs our daily activities, discussions, processes and outcomes. Together, we are better.
Agencies please note: We will contact our preferred recruiting partners if we require assistance recruiting for this role.
