Customer Support Team Member

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About the role:

• Manage inbound customer queries via phone, email, live chat and social media
• Maintain and exceed consistent KPI’s.
• Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery
• Build strong supplier, customer, and stakeholder relationships
• Develop an extensive understanding of product sourcing and pricing.
• Flexibility with rosters is a must as we work across 7 days from 6am to 9pm AEST including Public Holidays.

You’ll need:

• Call/Contact Centre experience is preferred but not required.
• A passion for customer service and a friendly and helpful manner
• Attention to detail and care for follow up
• The ability to operate in a fast paced, growing environment
• Time and priority management skills, ability to work to deadlines
• Confident in the use of PCs, basic knowledge of Microsoft Office and a minimum of 40 wpm typing speed.

#LI-DNI

We’re here to support you.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at ****@bunnings.com.au and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

• Our flexible and informal work environment which helps bring balance between work and home.

• Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.

• Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.

• 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.

• The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.