AddressABOUT US
Were a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. Were restless its what fuels our fire and sparks our big ideas. Were optimistic having an open mind means anything is possible. Were better together join our world and lets do good things together.
ABOUT THE ROLE
We are looking for our next superstar Customer Service Team Member to join our team on a 12 month contract! Your primary focus will be providing Customer Service support for any online and store queries and complaints. You will ensure that the Customer Service provided is timely and simplified to exceed customer expectations and provide a world class experience across all communication channels (phone, email, chat, webform). We are looking for someone who is passionate about creating positive customer experiences, so if this sounds like you, apply now!
SKILLS & EXPERIENCE
Previous experience in an online Customer Service role is highly advantageous, preferably in retail
Exceptional written and verbal communication skills
Outstanding Customer Service, organisation and time management skills
Ability to ability to navigate queries of an urgent and sensitive nature
Zendesk CRM experience desirable but not essential
OUR CULTURE
To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.
Our Team Members are a passionate group of people, committed to making a real difference in peoples lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.
BENEFITS
We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
\uD83D\uDC55 50% Team Member discount for all of our 7 brands.
\uD83D\uDCAA A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club!)
\uD83D\uDC76\uD83C\uDFFC A brand-new childcare centre onsite incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door!
The Beckley, our in-house caf with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.
\uD83D\uDCBB Flexible working enabling you to find the right working rhythm to be at your best.
\uD83D\uDCB0 Competitive salary packaging ensuring we are constantly benchmarking to industry.
\uD83D\uDECE On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
\uD83D\uDCDE An Employee Assistance Program for you and your family.
\uD83C\uDF7C Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
\uD83C\uDF89 Team mingle celebrations, speakers series, surprise and delight moments the magic happens when we get together.
\uD83D\uDC29 Do you have a dog? Bring them into the office. We love them!
At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20,000 Team Members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.
