AddressCustomer Visualisation Analyst
Department: Technical Success
Employment Type: Fixed Term Contract
Location: Sydney, Australia
Description
12 Month Fixed Term Contract
YOUR OPPORTUNITY
The Customer Visualisation Analyst is responsible for our reporting capability. The Customer Visualisation Analyst turns customer and feedback data into engaging and interactive dashboards for our clients. This role is client facing, and will work closely with our enterprise clients in determining their needs for each dashboard. The Customer Visualisation Analyst acts as an expert in data visualization, advising clients on best practice design to ensure the end user can gain insights from the dashboard quickly.
WHO WE ARE
At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:
- Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
- Integrating CX technology to prioritize action and inform business decisions-through self-serve or strategic advisors.
- Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.
WHO YOU ARE
- You'll hold a bachelor degree in business, marketing, math.
- Have a drive to help customers improve their customer experience and employee experience.
- At least 2 years experience in customer insights, analytics or process improvement.
- Experience in data visualization, having a creative mindset with the ability to make visually appealing reports.
- Confident Communicator. Have the ability to act as an expert with our clients but also present information in layman's terms.
WHAT YOU'LL DO
- Collaborate with our client's key stakeholders to design & build new dashboards that meet their needs to drive actionable insights.
- Advise on dashboard best practices
- Perform ongoing enhancements and maintenance of existing reports & dashboards.
WHAT YOU'LL GAIN
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Automatic day off for your birthday, we want to celebrate you and the moments that matter
- Generous paid leave, we highly encourage you to take the necessary time off to switch off!
- Casual dress code and a kitchen full of snacks
- Net payment allocations for health insurance
- Fun, innovative, collaborative, supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Continuous learning and development opportunities
- An opportunity to truly make an impact in a global organisation. Come join our team!
KEY RELATIONSHIPS
Reports to Solution Design Team Leader.
LOCATION
Hybrid. Our office is in North Sydney.
At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
Please no phone calls from agencies/recruiters - this is a direct hire
