AddressAbout the Role
Fuel your career with diverse opportunities and rapid learning on a 12-month contract as our new Customer Vulnerability Consultant. Dive headfirst into an environment ripe for innovation and growth. This is the perfect opportunity to experience an inbound contact center environment within a tier 1 Gentailer.
This will include:
- Servicing customers who have been identified as being in financial hardship.
- Ensure that hardship customers are managed with compassion and honesty.
- Providing hardship assistance to customers by creating awareness on community support programs and government financial assistance programs
- Keeping compliant with Government regulations
- Establish affordable but appropriate payment plans that are within the customer’s capacity to pay within EnergyAustralia’ s credit and hardship guidelines.
- Provide customers with information relating to bills, services, prices and other relevant information such as community assistance programs.
About You:
You have had prior exposure and experience assisting vulnerable people and/or communities and are energised from making a powerful impact in the essential services industry. You have a strong ability to understand and connect with the needs of the customer through conversations identifying indirect and direct triggers to provide the right solution to the customer’s needs. You are non-biased and non-judgemental to the customers circumstances and build great rapport and trust with your customers showcasing your excellent interpersonal skills. Remaining calm and composed in challenging situations. Prior exposure and qualifications in areas such as emotional resilience, customer service, counselling, case management or social work.
You will bring:
- Growth Mindset
- Active Listening
- Conflict Resolution
- Adaptability
- Problem-solving & Investigation skills
If you share our passion for a clean energy future for all and want to join us #Doing. Not just dreaming, then click the 'Apply’ button.
For further information, please contact Ryan Smith at **********@energyaustralia.com.au
Why Us?
We’re committed to providing a safe and inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
- Winner of the Making a Difference award 2023 Chair Awards. Helping vulnerable customers with efficient solutions.
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with an extra day of leave each year. We call them recharge days.
- We offer 20 weeks paid parental leave that’s completely gender equal.
- Balance Life and Work through our Energise program giving the freedom to choose when, where and how you work.
- Give back to the community with two paid volunteer days each year.
- Internal mobility program putting our employees career development first.
