AddressXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact:
People will be at the heart of everything you do, you will work with stakeholders to understand the needs of CX, how any project based changes will impact them and advocate what is needed for our people to ensure that projects and initiatives are a success.
You'll work closely with CX teams to build a deep understanding of the project and change landscape, driving improvement opportunities and setting up a feedback loop on these opportunities. You will deliver the change and communication elements of our global CX strategic projects, to our global CX teams.
This role requires a person who is a great team player, and comfortable working across multiple projects, as well as multiple time zones. You will be creative, driven and a problem solver. You will be flexible, highly adaptable to change, proactive and a great communicator.
What you'll do:
- Lead and execute the delivery of CX initiatives from discovery through to delivery and embedment
- Work with key stakeholders to understand the change for our people, assessing impacts and determining a plan to prepare our teams and ensure change lands effectively within CX
- Understand the holistic change landscape for CX, assessing readiness for change and highlighting any risks with wider project timelines
- Applying best practice Change & Project Management approaches and frameworks to everything you do
- Drive the channels and methods for connecting with our team, improving our current approaches and developing new opportunities that aligns to our strategy and brings the change narrative to life
- Streamline and optimise daily communication needs for the global CX team, ensuring teams are easily informed of change and updates, and in turn equipped to deliver beautiful experiences to our customers
- Ensure we are monitoring the effectiveness of our strategies, measuring success, collecting feedback and making improvements based on the feedback.
What you'll bring with you:
- Experience within a Customer focused organisation (desirable)
- Proven experience in change and communication management
- Experience with project management & the project life cycle
- Delivering creative communication solutions
- Experience in a variety of change environments
- Excellent stakeholder management and interpersonal skills.
- Ability to set priorities in a collaborative environment, managing all the moving parts.
Why Xero?
Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
