CX Sales & Onboarding Consultant

We're looking for a passionate customer service guru to provide a 1-call resolution experience in the waste collection business. You will create excellent customer experiences through Growth & Sales activities which include client retention, customer service and generation of revenue growth through outbound sales.

You will be working an eight-hour shift between the hours of 8am - 6pm Monday - Friday.

If you have phone based Sales & retention experience OR have knowledge of working in waste services this is the role for you!

What's on offer

• $48 - 51 per hour (based on exp), six month contract likely to extend/go permanent.
• A close knit team environment that prioritises inclusion and collaboration.
• Opportunity to work with and learn from a variety of departments across the business.

What you’ll do

• Drive sales revenue opportunities through campaigns focusing on new business in strategic Market / Territory sectors.
• Pro-active management of new leads
• Respond and manage service cancellation requests through understanding and proactively providing solutions to retain customers
• Identify opportunities to renew, upsell and maximise organic growth revenue from existing customer base via Health checks and strategic EDM campaigns.
• Identify and propose tailored customer solutions
• Build rapport with customers and provide exceptional Customer Experience.
• Coordinate with the logistics team and utilise tools to increase growth and profitability for customers based in select geographical areas
• Provide customer reporting as required
• Undertake other duties in accordance with your position as directed by the Customer Experience Supervisor & Team Leaders

What you’ll need to be successful

• Outgoing, confident, organised, reliable and well presented.
• Proven sales experience and ability to work within KPIs and sales targets OR experience within the waste industry.
• Minimum of 2-3 years experience in a phone based Sales Role.
• Managing customer relationships.
• Communicating and negotiating outcomes or solutions to internal/external customers.
• Professional telephone manner- listening, questioning, empathy, clear client outcome and professionalism.
• Experience using SAP and/or Salesforce.
• Typing speed of 60 wpm and 80% or more accuracy.

This is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team environment.

If this is the role for yo APPLY NOW!

Frankie