AddressI'm looking for a D365 NAV/Business Central Support Consultant to join an international organization based in Sydney.
You will work in a team of Dynamics NAV/365 specialists to help ensure project success and post-live support. On offer is the chance to gain some strong industry experience and further develop your skills in the NAV/BC area.
My client is based in Sydney CBD and this role will be on a hybrid arrangement.
Job Responsibilities:
- Responsible for the investigation of issues logged by customers and recommending resolution options
- Liaise with the customer via telephone and desktop sharing to aid the investigation of issues
- Work with customers to review & progress open customer issues when required.
- Manage and maintain the accuracy and status of tickets logged in our centralized service desk
- Enforce commercial procedures to capture and bill for work done outside of the maintenance scope
- Assist customers with the upgrade of their product to the latest version
- Self-manage personal workload of issues balanced against customer service level agreements, timelines and business impact
- Document detailed recreation steps and provide additional relevant information including business impact
- Undertake QA for customer issues that are subsequently resolved via a coding change
- 5+ years' experience of providing customer service and/or application support for large enterprise scale software solutions, either internally within the business or as a software vendor
- Excellent customer service skills. Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload with the needs of the customer in mind.
- Excellent problem-solving skills, including attention to detail, a pragmatic approach and the ability to identify multiple options and recommend preferred solutions.
- Excellent and confident interpersonal and communication skills (both written and oral) to enable effective management of customer expectations in a professional, methodical and mature manner.
- Strong Technical background
- Hands on experience with Microsoft Dynamics 365 Business Central or similar preferred
- Database knowledge (SQL Server preferred) and ability to write basic adhoc SQL scripts for investigation an advantage
Nigel Frank International is the leading Microsoft dynamics recruitment firm, dealing with over 78% of dynamics partners worldwide. We advertise more NAV/Navision jobs than any other agency globally.
Developer / Functional / Technical / Implementation / NAV / MS NAV / Microsoft NAV / NAV 2015 / NAV 2016 / NAV 2017 / Navision / Dynamics NAV / SQL / Australia/ New South Wales / Melbourne / Brisbane / Sydney /
Australia
A$110,000 to A$130,000 AUD
Support Role
Level: Mid-level
