Decisioning Architect

Macquarie Park, AustraliaCompany: Singtel GroupIt starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.As the Decisioning architect within the Customer Experience team, you will be responsible for assisting Optus in continuing to build unique lasting connections with our customers every day by developing to retain our customers with, the right message, through the right channel, at the right time. You will have the opportunity to work on decisioning strategies to support CRM, multiple outbound channels, Mobile App, and other exciting digital technologies.Your day in the life of a Decisioning Architect at Optus

• Work on the core delivery platform for customer engagement.
• You will develop, document, and implement decision frameworks to deliver customer moments that drive lasting relationships.
• Mentor team members in order to enable best-practice use of the NBA platform and fast-track our ability to grow revenue, increase scale and automation, reduce costs and improve customer experience.
• Ensure the delivery of consistent and relevant conversations to customers across inbound and outbound channels.

Your skills to pay the bills,

• Pega Certified and hands-on experience with Pega Marketing.
• Experience in a same/similar Campaign Management role and within an Operations, Marketing or Commercial environment.
• Strong leadership and ability to plan, present and influence across all levels.
• Capable in making tough decisions, to quickly analyse a problem and implement a solution.
• Reporting and analytical experience.

Perks we love at Optus

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.#LI-TJ1