Delivery Partner Manager

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

The Role

The position is responsible for all aspects of Delivery Partner relationship management within the geographical region of QLD. The role manages the compliance, governance, on-boarding and off-boarding of in excess of 500 Delivery Partners including fleet operators, owner drivers and agents, supporting the direction of the TGE network strategy.

Working with Functional and Divisional operational teams across the QLD TGE network, this position is pivotal to enforcing TGE compliance standards, delivering commercial efficiencies and service reliability, and engaging subcontractors to reinforce TGE safety, cultural and service delivery expectations.

Primary Duties & Responsibilities

• Manage QLD based Delivery Partners by ensuring the Team Global Express Agreement is in place, including the Statement of Engagement.

• Manage registration and compliance with TGEs Delivery Partner management platform Avetta.

• Govern and maintain the integrity of Delivery Partner data within Avetta and address non-compliance.

• Act as the relationship manager between TGE and the Delivery Partner, encouraging open and transparent interactions between the two parties.

• Manage, monitor and review Delivery Partner data, ensuring it is accurate and up to date at all times.

• Participate in the investigation process relating to Delivery Partner performance concerns or incidents.

• Actively work with the Delivery Partner to close out non-conformances within the required timeframe as a result of an Audit.

• Ensure Delivery Partner services are being provided in line with all aspects of the agreement

• Generate reporting and business analytics to monitor and control Delivery Partner activities

• Prepare and validate national Delivery Partner activity and compliance status data for the IR team twice yearly, supporting TGE’s obligations under Heads of Agreement

• Lead, investigate, and respond to claims regarding Delivery Partners brought to TGE by the Union.

• In conjunction with General Manager – Delivery Partners review commercial terms, including rate negotiation and variations for QLD based Delivery Partners.

• Build and maintain strong relationships with Delivery Partners to improve operational, customer, cultural and safety performance.

• Manage interactions with Fleet Operator Delivery Partners in the event of a serious incident

• Drive a high performing culture across the QLD Delivery Partner Team, aligning with the TGE values and behaviours

• Support TGE audit & assurance program in accordance with required frequency and risk / spend profile

• Support state based stakeholder teams with strategic account management, projects and various operational requirements

• Work in a manner that is not harmful to one’s own health and safety and the health and safety of others

• Comply with Team Global Express HSE policies and procedures

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia