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Form of work About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
About the Role
As an experienced Receptionist, you will work closely with the clinicians by providing excellent chairside assistance and administrative support. With high quality clinical care and ability to build rapport with patients, you will contribute to the culture of the Dental Centre as an HCF brand advocate.
Key responsibilities
Providing courteous, prompt and correct responses to all enquiries received
Raising accounts and receipt payments
Complying with HCF Dental Quality Management System and HCF policies and procedures
Maintain a clean and safe clinical environment
Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.
About you
To be successful in this role, you will demonstrate the following qualifications, experience and skills:
Proven experience in a customer-facing receptionist role
Previous experience working in a dental centre
Experience in maintaining appointment booking and account systems
Demonstrated understanding of computerised dental systems (Dental4Windows or Oasis)
Strong communication skills to build rapport with patients
Good time management and high attention to detail
Excellent listening skills and teamwork mentality
Experience with many different types of insurance and their coverage plans
Culture
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
Benefits
Flexible work arrangements
Organisational wide Recognition & Rewards program
Health & Wellbeing Initiatives
Come and join our HCF team!
