Dental Trainer

As the Dental Trainer for the Dental House Group you will be responsible for onboarding  and developing new staff and providing ongoing training and mentoring within the group . A typical day of work for a trainer involves conducting both theory and hands-on style training; evaluating training progress; communicating concerns and ideas involved with training; and providing five-star customer service and patient care throughout.

Responsibilities:

• Leads with Dental House Group values, embeds and behaviorally exemplifies the company’s core values 
• Provides outstanding customer service to the patient with an excellent chair side manner and front office customer service
• Takes directions from Principal Dentist, Operations Manager and Practice Manager
• Maintains patient confidentiality 
• Follows organisation’s safety policies and procedures
• Partners with dentists, hygienists, leaders, and support staff to maintain excellent patient service and integrity within the organisation
• Provides training to all new Dental Assistants and Front Office Coordinators
• Provides ongoing training, mentoring and support to all staff
• Conducts competency reviews and delivers reports to Management
• Assists with Accreditation documentation and QIP
• Dental Assisting and Front Office tasks as required
• Travel to various Dental House Group locations in the Western region of Melbourne

Additional functions

• Require leadership in the assisting and administration department
• Directing and participating in assisting planning
• Anticipating training needs for Dental Assistants/Front Office Coordinators by looking at the schedule the next day
• Constant communication with co-workers throughout the day.
• Sound knowledge of Dental House Group phone Scripts and Standards and coaching co workers about importance of following the scripts
• Sound knowledge of Radiographic equipment for high quality radiographs with proper techniques for training purposes
• Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patients.
• Perform efficient and accurate procedures to help maintain dentist’s schedule and patient flow; create “no patient wait time;” maintain time flexibility for patients; be present, engaged, ready to work at all assigned shift times.
• Have knowledge and understanding of dental terminology sufficient to perform job successfully
• Weekly completion of Trainer Report
• Monthly completion of Trainer Report
• Model our values and exemplary behavior by following all policies and procedures as instructed in the Employee Handbook
• Use known education principles and stay up-to-date on new training methods and techniques
• Create a positive learning environment
• Gather feedback from trainees after each educational session
• Evaluate potential employees and recommend for new position and growth
• Maintain updated curriculum database and training records
• Office audits to meet clinical operation standards
• Assist operations while on site to maximize profitability
• Communicate training progress to Practice Manager
• Support format and creation position specific content
• Mentor and support lead dental assistants
• Support training needs post launch of new practice
• Assist with setting up new practices ready for opening
• Assists with Marketing tasks as needed
• Other duties as assigned

Qualifications:

• Strong interpersonal and communication skills
• Minimum 5 + years DA and administration experience OR
• 2 years Lead dental assisting experience, and/or 2 years of Dental assisting teaching experience, preferred
• Computer skills in Dental 4 Windows software
• Professional manner and appearance at all times
• Ability to multi-task and work in a fast-paced environment
• Ability to train and coach multiple people effectively
• Honesty and Integrity
• Well-developed analytical and problem-solving abilities
• Displays leadership skills and behaviors that contribute to superior performance

Please send your resume and cover letter ***************@gmail.com