Desktop Engineer

Why is this an exciting opportunity?
The Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider.
The Managed Services area of Atturra’s business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry. This experience coupled with our people, makes us one of the most complete and leading “as a service” providers in the market.
With over 800 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile transformation projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives.
What our people say:
“We are working towards a very bright future.”“It's a company with vision and a promising future.”
Why you’ll love working here
Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.
A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.
Valuable employee benefits
• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry certifications and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered
What our people say:
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”
What you’ll be doing
We are looking for an enthusiastic and experienced Desktop Engineer to join the Managed Services team in Perth. This role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
The Desktop Engineer will fulfill day-to-day support, triaging, service delivery activities and associated tasks, with a focus onlevel 2 resolution. The candidate will work closely with the Modern Workplace Team Lead in fulfilling the above responsibilities.
Primary responsibilities:
Provide level 2 site and remote support of devices and software including:
• Laptops and desktops
• Meeting room audio / visual and collaboration equipment, system and software
• printers and scanners
• Peripherals (e.g webcams)
• Phones (e.g Iphones) and tablets and corporate phone apps
• Telephony
• Office 365 suite
• Teams and Zoom
• ERP and non ERP applications
• Incident resolutions and escalations
• MACDs including pre-preparation of devices
• Repairs using hot swap and coordination with third parties
• Coordination of third party contractors where required to affect problem diagnosis, response and repair within agreed SLAs
• User deskside training and assistance
• Disposal and cascading of devices where relevant
• Encryption and wyping of old devices
• CMDB / Asset register updates
• Procurement assistance
• Deskside support for users and nominated VIPs as needed
• After hours support for nominated VIPs and P1 incidents
Working Conditions:
• Permanent full time
• Based at the Customer office in the Perth Metro & travel to remote areas of WA
• Onsite work 4 days a week
• Immediate availability is desirable.
What will make you successful in this role?
• Minimum of three years of experience in a seasoned service desk analyst, NOC, or equivalent role.Experience in a continuous shift operations center (24/7x365) is highly desirable
• Excellent communications skills and ability to interact confidently with various stakeholders
• well skilled and be able to deal with entitled VIPs, but diligent to log every contact in the SD
• High level of IT Technical proficiency
• Advanced Customer Service skills and ability to build rapport with clients.
• Advanced Organisation and Prioritisation skills
• Excellent problem-solving skills
• Be able to positively contribute to a team.
Qualifications:
• Bachelor’s degree in relevant field
• ITIL Certification
How to apply
Careers | Atturrahttps://atturra.com/au-en/careers
Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.
Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.
ATTURRA OPERATIONS PTY LTD