AddressWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.
Are you ready to be an important part of this ever-transformational journey?
Role Definition
Job Title: Deskside Services Engineer
Minimum Experience – 2 -3 Years of Deskside Services Technician
Background
As a member of the Onsite Support team, the candidate will provide high quality support with very
good customer service, technical expertise, and timeliness. This position has frequent contact with end
users, peers, managers & VIP’s. The candidate will operate in a team environment with a
collaborative approach to resolving customer problems and supporting other members of the Site.
Detailed Description
❖ Minimum Two or more years of experience in End User hardware and software
Configuration troubleshooting.
❖ Perform complex installations and Configurations of desktops, laptops, mobile devices, and
associated Peripherals and related Software.
❖ Experience in performing activities like changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes).
❖ Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN,
❖ local and Network printing, G Suite, Notebooks (e.g., iPads, Surfaces), and mobile devices.
❖ Ability to install Software for and troubleshoot a wide range of Applications.
❖ Provide IT support for disaster recovery and emergency response activities in the event of
emergency situations at local sites.
❖ Excellent customer service orientation and verbal communication skills.
❖ Analytical thinking and problem-solving ability.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.
- Our company is extremely diverse with 165 nationalities represented.
- We offer the opportunity to work with colleagues across the globe.
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
- We offer comprehensive benefits for all employees.
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.
Note: Please follow the link to apply to the role with your recent resume. If you need more details, feel free to contact Garima at ************@hcl.com.
