Desktop Support Analyst

Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and projects with the support of a dedicated team and the Agile methodology. We are striving to be the most productive, agile and customer focused technology & operations team in the world. We want to be known for being vibrant, collaborative, innovative, trusted and courageous. It's how we support the business and achieve our vision.

See yourself in our team

As part of the Deskside Services Support squad we sit within the Digital Workplace Platform - Technology & Transformation. The squad provides a world class level of remote, on-site, and face to face Desktop Support Services to colleagues across Australia located in Head-offices, Business Centre's and Branch's in metropolitan, country, and rural locations. Deskside Services are also responsible for IT Logistics (ordering of PC hardware and peripherals).

As a Desktop Support Analyst, you will bring your experience with working within a blended team environment to build strong relationships with colleagues and external partners and provide a high quality IT support experience with the drive to go above and beyond for every colleague.

We're interested in hearing from people who

• Are confident to troubleshoot software and hardware issues on laptop and desktop PCs, docking stations and applications for colleagues face to face in a timely manner with exceptional communications skills
• Have solid hands on- experience with performing day to day L1 and L2 operational and support activities
• Are knowledgeable to develop and maintain technical documentation and user guides
• Are constantly contributing as part of a wider team including assisting in actioning IT Service desk with call backs and self-service tickets, logging of interactions/incidents/fulfilments of Service Requests
• Pride themselves on ensuring Service Level Agreements (SLAs) are met or exceeded through the monitoring and management of alerts, events, and incidents
• Are confident to resolve conflict and act in a professional manner, and achieve individual and team performance targets
• Are knowledgeable to automate processes by developing scripts
• Hold a current/valid Driver's licence for occasional driving to assist in Branch support

We use a broad range of tools, languages, and frameworks. We don't expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;

• Microsoft Windows troubleshooting
• Powershell scripting, automation and process documentation
• MS Active Directory management, AzureAD and Office 365
• Modern Workplace mobility management including Intune, SCCM and Autopilot deployment
• Knowledge in Windows Defender & Windows Security
• Apple/JAMF products
• ITIL V4 cert is advantageous

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Perth office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

If this sounds like you, apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 19/04/2024