It Desktop Support Analyst

IT Desktop Support Analyst

INX Software is a global leader in providing cloud-based solutions for environment, health, and safety management in high-risk industries such as mining, utilities, and oil & gas. With a commitment to creating safer, smarter, and more sustainable workplaces, we serve over 240 enterprise clients worldwide, empowering them to protect their workforce and the environment. Join us in our mission to drive innovation and make a positive impact on workplace safety and environmental stewardship.

A Bit About the Role

The IT Desktop Support Analyst will play a vital role in providing first and second-level support to staff across all hardware, software, and INX products. This full-time, Perth based position involves managing support tickets, maintaining servers, ensuring system security, and collaborating with vendors to support regional infrastructure changes. Specifically, the IT Desktop Support Analyst will be responsible for:

• Successfully logging, managing, and resolving support tickets with a focus on delivering excellent customer service and communication.
• Onboarding and offboarding staff, ensuring a smooth transition regarding IT systems.
• Maintaining servers, including patching, security, system backups, and disaster recovery planning.
• Managing all hardware and software, including maintenance, and purchasing of printers, laptops, desktops, etc.
• Maintain and secure passwords, file system security, and data integrity for the server and desktop environment.
• Perform proactive and reactive networking tasks with firewall, router, and switch hardware.
• Ensure IT procedures are kept up to date.
• Support changes to regional infrastructure.
• Develop and maintain vendor relations.

We’d Like You to Have

To be successful in this role you will need to be a self-motivated individual who is passionate about delivering exceptional results and consistently seeks out opportunities to make a positive impact within the organisation. In addition, you will need to have:

• A degree in Information Technology, Computer Science, or other relevant tertiary qualification.
• Minimum 1-year experience in service desk or application support.
• Demonstrated excellent problem-solving skills, adept at swiftly identifying challenges and implementing effective solutions.
• Knowledge of Azure, AWS and general networking
• Strong knowledge of Microsoft O365, SharePoint, and Active Directory. 
• Exhibited strong communication skills in liaising with internal stakeholders to foster collaboration and alignment across teams.

Join INX for a Fulfilling Work Experience

At INX, we understand the importance of our employees and we’re committed to meeting our employees’ needs by providing a range of benefits. These include:

• Flexible work arrangements such as floating public holidays, flexible hours, and hybrid options.
• Access to LinkedIn Learning to foster personal and professional growth.
• Access to our Employee Assistance Program which provides confidential counselling and resources to help you thrive.
• Corporate gym discounts and luxury benefits like Corporate Lexus perks.
• Enjoy cashback discounts and exclusive deals through our Rewards platform, our way of appreciating your hard work.

If this aligns with your aspirations, apply now with your resume. Your journey with INX awaits!