Desktop Support Analyst

• 12 Month contract
• Competitive daily rate
• Growth opportunities

Desktop Support Analyst 12 Month Contract

Your new company

Our client is a multinational information technology services and consulting company. They provide service to an Australian multinational mining and metals public company. They are looking to Desktop Support Analyst for an initial 12 month contract.

Your new role

As the Level 1/2 Desktop Support you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM.

• Logging and creating Interactions, Incidents and Service Requests
• Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
• Managing Incidents and Service Requests through to closure
• Installing, configuring and supporting end-user equipment and devices
• Management of hardware failures - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs

What you'll need to succeed

• Strong Level 1/2 Desktop Support Experience
• Strong Operating System and Application Support Experience
• Experience with Mobility / Mobile Device Management / In Tune Support (Apple iOS and Android OS)
• Good level of experience with Active Directory and SCCM
• Experience with ITSM Tools (ServiceNow desirable)
• Good Hardware Asset Management Experience

What you'll get in return

You will enjoy working in a busy, fast paced environment, with a focus on safety and customer satisfaction. You will be compensated with a competitive daily rate.

What you need to do now

If you're interested in this role, forward an up-to-date copy of your CV to *********@hays.com.au, or call Eve Stone now.
If this job isn't quite right for you but you are looking for a new position, please contact Eve Stone for a confidential discussion on your career.