Desktop Support Analyst

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

About the role

The professional level Desktop Support Analyst position is a customer facing role requiring intermediate proficiency in multiple IT systems and applications. This position is responsible for supporting daily operations, which encompasses windows desktop and application support. Responsibilities include operational and administrative functions necessary for ensuring service delivery.

Key accountabilities for this role include

• Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
• Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
• Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
• Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
• Deploy software updates and security patches to workstations.
• Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
• Ensure the safe, secure and effective disposal of Stantec computing devices.
• Installation of all user related Software on receipt of an approved Service Request.
• Participate in cross training and mentoring with service delivery teams.
• Participate in IT projects as an operational resource performing tasks as required.
• Contribute to the development of operational procedures and documentation.
• Collaborate with a global workforce.
• Able to work after office hours as required.
• Able to travel across offices from time to time.
• Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure.
• Complete all work in line with Stantec Health and Safety program

Skills & Specifications

Qualifications & Experience

• Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
• some experience working in an IT environment required
• Travel will be required, must have valid driver’s license.
• Must have rights to work in Australia

Skills

• Self-starter - The ability to work with minimal supervision
• Demonstrates an outstanding “customer orientated” service management experience
• Ability to build relationships through strong interpersonal skills (written and verbal)
• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
• Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
• Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
• Process orientated, able to work cross functionally in a team environment
• Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
• Promotes innovation and continual process improvement

What we offer

• Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
• Option to purchase up to 4 weeks additional leave.
• Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
• Mentoring for your own development and the opportunity to mentor others
• A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
• Professional Memberships
• Salary Continuance Insurance (SCI)
• Mental Health and Wellbeing Programs
• Service Recognition Awards
• Employee Assistance Program

About Stantec

The Stantec community unites approximately 28,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.

Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

How to apply

If this position is of interest, please apply via the link below.

Please note that no agency applications will be accepted at this time.