Desktop Support Analyst

Our Company
ABN Group is Australia's leading construction, property and finance company, engaging over 1,800 employees, 100 apprentices and 2,500 individual contractors. We have built more than 80,000 new homes across WA and VIC and we lead the market in every segment from first homes to luxury residences. Our purpose is to deliver the dream of homeownership.
The Role
Working within the Service Delivery team, the purpose of the Desktop Support Analyst is to undertake the daily operations of the Desktop Support function.
The key responsibilities of the role include (but not confined to):

• Accurately record, categorise, prioritise, and resolve incidents received via email, telephone, and Service Desk communication channels
• Ensure Incidents and Service Requests are completed within the defined SLA timeframe
• Identify opportunities for Continual Service Improvement within the IT Service Desk and other IT Operations teams
• Keeping stakeholders up-to-date with progress and resolution of assigned Incidents and Service Requests
• Create and maintain high-quality knowledge articles within the ITSM toolset
• Provide TechHub support services, onsite support and site visits when required

You
To be successful in this role, the following qualities and experiences will be considered favourably.

• Excellent communication, problem solving skills and demonstrable customer service skills
• Experience in a large, complex technical environment and strong understanding of the Standard Operating Environment (SOE)
• Excellent PC hardware and software troubleshooting skills
• Extensive knowledge of Microsoft Windows 10, Active Directory, Exchange and the Office365 suite of applications
• Ability to maintain composure in a fast-paced environment whilst maintaining a fun and positive attitude
• A working knowledge of the ITIL framework
• ITIL Foundations (Required)

Why ABN?
At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills, and a passion for what they do.
Some of our employee benefits include:

• In-house discounts
• Flexible working arrangements
• Opportunities to grow your career
• Paid parental leave for primary and non-primary carers
• Dedicated wellness programs
• Discounted private health insurance

What's Next?
To take advantage of this excellent opportunity apply now with your resume and cover letter via the link.