Desktop Support Analyst

Job Description
At Thermo Fisher Scientific, each one of our 80,000 outstanding minds have a unique story to tell. Join us and chip in to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us significantly contribute to the world.
Your Role:
You will provide excellent IT support for the ANZ business by ensuring that all IT related issues are addressed timely manner and networks, servers and systems are available at all times during business hours. You will work with local and the regional team to support the business. and implement hardware replacements as well as take the lead locally on global IT infrastructure projects, working with regional colleagues.
Position Summary:
Act as the key point of contact for all IT-related issues. Be proactive, adaptable and coordinated for all Helpdesk Support AU (and backup support for NZ), to minimize end user down time
Daily, Weekly, and Monthly System Checks
Updating System Documentation
Responding to incoming Helpdesk tickets \ calls \ emails \ Instant Messages
Key Responsibilities :
Partner with the business on all IT-related issues and be seen as a go-to person for IT solutions
Sets up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software.
Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Determines computer software or hardware needed to set up or alter system.
Responds to and diagnoses problems through discussion with clients.
Designs and conducts hardware or software tests.
Assists in inventory control and asset management.
Assist local & regional teams with server system administration and support and work with vendors for fixing and system upgrades as required.
Assisting IT Operations Lead with planning and placing hardware refresh.
UPS Monitoring and Maintenance.
Assisting the APAC Network team with network upgrades/faults.
Attending APAC Helpdesk meetings and participating when required.
Responsible for planning and carrying out the IT Induction sessions for new users. Ensure new staff are provided with the required hardware on time (computer and phone and or mobile)
Maintain system documentation and change control logs
Diagnosing PC \ Hardware faults and supply solutions as required
Assisting in the updates of software as required eg Anti-virus, WSUS etc
Maintain the MS Excel based system documentation so it is up to date – equipment registers, Mobile phone register etc
Analyze data from various sources and generate accurate reports on computers, servers, mobile phones.
Assisting technical staff in the event of critical system failures
Assisting staff with software issues e.g. O365 products etc
Frequent Contacts:
Internal
IT Teams
ANZ and Global colleagues
All Staff
External
IT suppliers of hardware or software solutions
Minimum Requirements:
Tertiary qualification in Information Technology or related field
ITIL Certification is preferred.
Outstanding skills with Office 365 suite of products.
Other Job Requirements:
Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
Adhere to the Chain of Responsibility obligations under the Australian Heavy Vehicle National Law
Your position may require you to participate in on-call work. If you are on call you are required to be available for immediate return to work outside of your normal and regular work pattern. Should this be a requirement of your position, you will be remunerated per the Company’s policy.
Strong oral and written communication and interpersonal skills
Collaborate with staff at various levels of the business and run small projects
Showing interest to work outside of business hours where vital
Ability to prioritize helpdesk jobs according to business priorities
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.