Desktop Support Officer

Independent Commission Against Corruption
Job reference: 0011_04/24
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to EveryoneSalary range $75,430 - $79,070 p.a. plus superannuation
Contract appointment for 12 monthsAbout the CommissionThe Independent Commission Against Corruption (the Commission) is an independent statutory body established to promote integrity within South Australian public administration. The Commission investigates reports of corruption within public administration and actively prevents corruption by undertaking evaluations of the practices, policies and procedures of public agencies. The Commission also delivers education programs which seek to guide the conduct of public officers in the South Australian public sector.Working for the CommissionThe Commission is a small and dynamic agency. Our size and structure offers a unique opportunity for all employees to experience a high level of variety and to have autonomy within their roles. Importantly, working for the Commission means that you make a valuable contribution to society by playing a critical role in promoting integrity within South Australian public administration.The Commission offers a range of financial and non-financial benefits to its employees including:

• Competitive salary
• Super contributions into Super SA or a Superannuation fund of your choice
• Flexible working arrangements
• Access to a comprehensive Employee Assistance Programme
• Supported professional development
• Interesting and meaningful work
• The opportunity to work alongside highly qualified and involved leadership

The Commission is committed to treating everyone equally, regardless of their age, ability, gender diversity, sexuality, relationship and reproductive status, race, religion, and culture and encourages applicants from all backgrounds. The Commission is a member ofThe RoleWorking as an integral member of the Corporate Services Section, the Desktop Support Officer delivers high level customer service for all ICT requests.Providing professional and responsive hardware and software support the Desktop Support Officer works closely with ICT colleagues building knowledge and expertise in networks, systems and applications.Key responsibilities include undertaking initial troubleshooting, providing Level 1 support for a range of corporate applications, managing user accounts, maintaining asset registers, coordinating building access, coordinating stocktake and supporting ICT.RequirementsTo be successful in the role you must possess:

• Recognised relevant qualifications in information technology or equivalent demonstrated experience.
• Sound knowledge of contemporary information technology systems and applications.
• Demonstrated experience resolving technical issues in a networked environment, using a high level of problem-solving and troubleshooting skills.
• Demonstrated commitment and ability to provide excellent customer service.
• Demonstrated experience in providing high quality ICT support and customer service to clients both in person and via telephone including the ability to project a positive and professional image that fosters cooperation.
• Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results.
• Excellent written and oral communications skills, especially the ability to present information to a non-ICT audience.

Special conditionsApplicants will be required to undergo psychometric profiling.Shortlisted applicants will be required to complete a statutory declaration verifying their statement of claims.Any offer of employment will be subject to a satisfactory security and integrity assessment.Candidates must be able to obtain and maintain a security clearance at Negative Vetting Level 1.Applications InstructionsApplications must be submitted via the before the closing date and include:

• A letter of application no more than three pages, with a minimum 10 point font, demonstrating how you meet the essential selection criteria set out in the job and person specification (personal qualities can be addressed as one criterion).
• A resume outlining your relevant experience and aptitude for the position.

Applications close: 9:00 am, Monday, 27 May 2024.Enquiries
Sharon Wass, Senior HR Business PartnerApplications close: 20/05/2024 09:00 AMAttachments:
-Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.