Desktop Support Specialist

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Are you ready to be an important part of this ever-transformational journey?

This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.

Responsibilities :-

1. Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
2. Works with vendor support contacts to resolve technical problems
3.  Works with service desk and RDS as appropriate to determine and resolve problems received from clients
4. Responds to support requests from service desk, users and other infrastructure teams
5.  Performs upgrades as directed to ensure the longevity of equipment
6.  Keep track of request and make sure they are implemented as planned
7.  Participate in incident handling concerning desktop changes.
8. Microsoft environment knowledge (desktop & server).
9. Have some level of technical understanding of the products building up a desktop service.
10. Experience from the desktop environment.
11. Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
12. Provide weekly reports
13. Implement best practices
14. Be the single point of contact with customer

Technical Requirements

• Should have experience In Windows 10 upgrade
• Exposure on managing remote sites
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Windows and Novell Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• ·        Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
•  Support for laptop, desktops, and printers
• PDA and blackberry support
•  Apple Ipad Device support
•  Others: Adobe Acrobat and other common desktop applications like Winzip, etc
•  

Soft Skills

-      Excellent communication and conversation skills (Verbal and Written)

-      Good documentation skills [B2 LEVEL]

-      Should have a great customer handling skills

-      Able to handle unforeseen situations

-      High level of acceptance

-      Can drive HCL’s value and its methodology

-    Willing to work on ratating 24X7X365 shifts - No travel

Other Skills / Experience

·        Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

·        Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

·        Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

·        Ability to learn new information quickly and the willingness to do so at all times.

·        Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.

·        Customer Focus

Certification requirements 

-      Preferred MCP/MSCE/MSCA or HDI CSS

Why Us 

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. 

• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe. 
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. 
• We offer comprehensive benefits for all employees. 
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. 

Equality & Opportunity for All 

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, st