AddressJob Snapshot
Employee Type:
Full-Time
Location:
Brisbane
Brisbane
Job Type:
Information Technology
Experience:
Not Specified
Date Posted:
9/13/2022
Job Description
Role Purpose
As a Desktop Support Technician , you will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the Customer Experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you will be located on site at a customer office in South Brisbane.
You will:
- Provide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement
- Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration
- Escalate to 3rd party support / vendors where appropriate including warranty repair processing
- Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases
- Provide remote diagnostic troubleshooting and checks for customer incidents; ensuring accurate and comprehensive notes are entered into the ITSM tool for each event managed
Job Requirements
What you need to have?
- Technical understanding of LAN/WAN/Voice/ Security - in relation to End User technologies - with demonstrable experience in one or more technologies
- Knowledge of Microsoft Modern Device Management, having previously supported end-users with desktop, laptop, tablet and mobile device issues
- Pride in being a self-starter who remains calm, and detail orientated under pressure; exhibiting an engaging style of communication and customer ‘centricity in every interaction
- Passion and desire to develop and share knowledge
What is it in for me?
As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;
- Supportive team environment: Confidential pulse checks tell us we are known for being 'Unselfish with knowledge', 'Flexible and Diverse' and 'Give a shout-out and there will always be help'
- Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
- Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
- Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.
