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Form of workWe are currently seeking a Desktop Support Technician to join a National IT Division, based in the Brisbane office on a full-time basis for a large professional services orgnisation. This role gives the opportunity to support the national business with IT hardware deployment, support, and training. You will work within a large IT team nationally and have opportunities to develop your career.
Key Responsibilities:
- Monitoring/responding to incoming requests and providing first level IT support to the business, escalating as required
- Resolving national support requests via ServiceNow incident management system, including entering support requests received in person, over phone, e-mail or Skype/Teams
- Providing support to staff in a face to face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop
- Travelling to other offices around Australia, as required
- Configuring and Installing personal computers, mobile devices, software and peripheral equipment
- Policing security in accordance with the national IT procedures and policies
- Adhering to established SLA's with the business and key stakeholders for timely resolution of issue
About you:
- 12+ months experience in a similar role
- Experience in a professional services environment an advantage
- Excellent knowledge of the Microsoft desktop environment and Microsoft Office suite
- Exposure to Active Directory and IT ticketing systems (ServiceNow)
- Outstanding skills in troubleshooting, organisational and time management
- A practical fast learner who is open to new challenges
- Ability to work autonomously and in a team
- Willingness to learn and positive can-do attitude
- Excellent communication skills (written and verbal)
- Excellent customer service, especially working with clients face to face
We are moving fast with this role. So please send us your CV without further delay. Apply NOW!
