Despatch Co-ordinator

We are looking for an experienced Despatch Co-ordinator to join a fast-growing team at MANNING CARTELL. The Despatch Co-ordinator role is responsible for managing and leading the operations for our Sydney warehouse. We are looking for an individual who is enthusiastic, organised and enjoys working in a dynamic environment.

KEY RESPONSIBILITIES:

• Oversee the logistics of the warehouse, ensuring that all deliveries are managed efficiently
• Oversee the end-to-end quality control process, ensuring that product is of an exceptional standard before despatch, managing internal documentation and tracking any errors in a timely manner
• Execute the delivery of stock to retail stores and wholesale partners and a clear and organised record of all stock movement is kept
• Work closely with the Merchandising Planner ensuring all stock allocations are received and actioned according to company standards.
• Provide weekly internal updates to the head office team on the status of despatch
• Investigate any stock discrepancies, working with key stakeholders to develop rigorous systems that avoid risk of stock loss/inaccuracies.
• Manage customer repairs (both in-store and online) ensuring all repairs are conducted in a timely manner and maintained within the assigned threshold.
• Manage relationships with our logistics partners, ensuring that all deliveries are executed with the most appropriate and cost effective services
• Coordinate and assist in regular warehouse stocktake
• Manage the Warehouse Assistant, ensuring that day to day tasks are executed, as well as supporting their growth and development within the business.

The successful applicant must have:

• A minimum of two years’ experience in a similar role
• Previous experience in a management role with the ability to motivate team members
• Excellent communication skills as you will be liaising with various teams in the business
• Exceptional organisational and time management skills setting high standards of operation
• An ability to successfully manage fluctuations in processing volume and high-pressure environments during peak seasonal periods
• Knowledge of Harmony system (preferred)