| Company | Tech MahindraSee more |
 Address | Gold Coast, QLD |
 Form of work | Full-time |
 Salary | $100,000 per year |
| Category | Computer |
Job description
- Strong Experience and In Depth Understanding of Customer Domain in Banking and Insurance function.
- Experience in DataStage 11.x , ETL/DW concept
- AWS, OpenShift, ROSA ,Azure, KAFKA
- MDM,
- API Manager , Postman, API, Swagger,
- Jenkins,
- Netezza, Oracle, Redshift, DB2,
- Good Experience in SQL
- Good Communication, Analytical Skill.
Good to have skills :
- CDC, ServiceNow.
- Control M ,Jira, Confluence.
Detailed Job description : -- Responsible for managing Customer LOB team (of 12 associates) distributed across different geographical locations.
- Responsible for Managing all Batch Application, Data Delivery .
- Responsible for Application Availability for All critical API.
- Handling Prod and Non-Prod Platform Support.
- Managing Security vulnerability
- Responsible for Managing Critical Incident (Via CIM/HIDI) and other Critical data issue.
- Managing Customer escalation(s), New work transition, effort estimation.
- Responsible for regular operational and maintenance activity, coordination with different customer
- stakeholder in order to keep CSAT score high.
- Responsible for timely resolution of incoming request(s) in Customer LOB and assist team technically as and when needed.
- Responsible for fixing user query , Data issue , technical review , Effort estimation and Automation initiative.
- Interact with different team/person in order to fix user queries.
- Monitor and fix incoming Incident/Service request within defined SLA.
- Responsible for automation and other continuous improvement plan in Customer Experience LOB
Refer code: 1731314. Tech Mahindra - The previous day - 2024-03-12 03:55
