Development Information Officer

Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations.

Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here.

We are in a exciting period of transformation with a focus on employee engagement, satisfaction and delivering exceptional services and facilities for the community.

We strive to lead with openness and courage and want you to be part of that journey.

So come and join the team while enjoying all that Clarence Valley has to offer you and your family.

What you need to know...

• permanent full time - 70 hours per fortnight
• the package:  $68,233 - 81,369 plus superannuation per annum
• location: Grafton
• flexible work options for a healthy work/life balance
• enjoy the benefits of flex time 
• access to fitness passport

About the role

Are you passionate about assisting customers in the building and development area? We're seeking a dedicated customer service officer with specialised knowledge in the building and development industry or willingness to learn about this industry to join our team. As a key point of contact, you'll provide exceptional support to community members navigating the development application lodgment process. You will work closely with the Development and Land Use Planning and Customer Service Team to improve processes and ensure a consistent customer experience. Your role will involve addressing enquiries, advising customers, providing technical assistance, and ensuring smooth communication between applicants, community and internal teams. This position is critical to ensure that the Customer Service Team’s responses are correct, consistent, professional, follow agreed organisational workflows, and meet statutory requirements. If you thrive in a dynamic environment, possess excellent communication skills, and have a keen interest in the intricacies of building and development, we'd love to hear from you. Join us in shaping seamless customer experiences in the area of building and development

Download the position description here.

To be considered for this position you will need to:

• Address the essential criteria
• Attach a cover letter (2 pages maximum) and an up-to-date resume (5 pages maximum) that clearly details your skills & experience as relevant to this position. You will need to demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities.
• Target questions - answer the  target questions - maximum 300 words each question1) What, in your opinion, are the key ingredients in guiding and maintaining successful business relationships? Give examples of how you made these work for you. 2) Sometimes the only way to resolve a conflict is through negotiation and compromise. Tell about a time when you were able to resolve a difficult situation by finding some common ground.  

  3) Tell me about the most you've ever done to obtain information to better understand a customer. What did you do? How did the information improve your service? 

Contact

Lynette Burley, Coordinator Corporate & Customer Experience on (02) 6643 0*** 

Closing date

Tuesday, 2 April 2024 at 11.30 pm (NSW time).

Other important information

This position is located at Council's Grafton office, however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future.

A probation period applies to this position.

How to apply:

• Attachments such as certificates and licences must be combined into one document before you attach them to your application.
• For further information about the selection process including tips on how to address the selection criteria please refer to the Careers page on the Clarence Valley Council website. 

For this application you will be required to supply a resume and relevant certificates and licences.

Council is an EEO employer and First Nations people are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.