AddressDigital Communication Officer
About the opportunity
The Digital Communication Officer delivers accurate, engaging, and timely information on the University’s Digital Communication platforms including Student Portal, UTAS App, UTASLife, AskUs; and via communication channels, for current students with two major objectives to help develop informed students and help build a student community.
What you’ll do:
Create and edit high quality content on the UTAS student communications platforms, ensuring consistent and engaging messaging that is appropriate to the student cohort.
Ensure digital student communications and content across all platforms is routinely updated and audited to ensure accuracy and relevance. These platforms include: Student Portal, UTAS App, social media (UTASLife), AskUs, and email.
Coordinate communications via various methods, including push notifications, news articles, posting, email and other engagement methods to deliver a rich, distinctive and enhanced student experience. This will include working with the relevant stakeholders including student leaders, UConnect, Community Experience Coordinators and TUSA to create and deliver content.
Contribute to the management of the digital platforms by liaising with subject matter experts and other relevant staff to ensure the content is correct and updated in a timely manner, errors and gaps in knowledge or content are identified and addressed, and system analytics and user feedback are used to continuously improve the knowledge base.
Contribute to the continuous improvement of processes and practices that support the functions and strategic priorities of the University Student Communications.
What we’re looking for:
Excellent written and visual communication skills, including web and graphic design, copywriting, creation of digital assets, editing, layout of digital content; and email publication and automation.
Experience in analysing users’ engagement with digital content and continually improving Digital Communications, reach and engagement to meet best practice.
Excellent interpersonal skills and the ability to contribute to a people/student focused culture; and collaborate with a wide range of stakeholders to deliver team goals.
Demonstrated ability to plan and prioritise workflow and tasks in a dynamic work environment to meet tight deadlines while remaining calm and focused, and deliver high quality outcomes using initiative, judgement, and innovation.
An understanding of student management systems for cohort/audience segmentations and strong skills in the use of contemporary software applications including content management systems, web/app management tools and software such as Student Portal, UTAS App and Eloqua.
Salary details
Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $99,698 comprising base salary within the range of $76,302 to $85,212 plus 17% superannuation.
How to Apply
To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the Role Specific Skills, Knowledge and Experience.
For further information about this position, please contact Mr Lam Le, Digital Marketing Coordinator, Lam.Le@utas.edu.au or 03 6226 0037
Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
Please refer to the attached Position Description Below for full details.
PD-499730 - Digital Communication Officer.pdf
Applications close Tuesday, 5 March 2024, 11.55pm
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.
