AddressJoin us to make a difference for all students in NSW!
Position details
· Clerk Grade 5/6
· Full Time - Ongoing
· Close to transport & hybrid work arrangements available
About the role
The Digital Engagement Officer coordinates and supports digital communication and online community management to engage schools, teachers, students and staff across a wide variety of internal and external channels.
The role is focused on sourcing and creating content for our digital platforms including video, design and copy as well as supporting the development of social media campaigns to expand the reach and engagement with our business.
Key accountabilities
- Source, draft, produce, edit, coordinate and distribute user-focused content for key internal and external channels including web, social media and e-newsletters
- Keep content schedules up-to-date
- Monitor and respond to social media engagement, liaising with subject matter experts to ensure accuracy and escalating contentious issues where needed
- Graphic design of visually engaging assets, including video, presentations and graphics to support engagement across internal and external channels
- Produce regular reports on performance of communication channels
- Coordinate and troubleshoot the directorate’s use of technical platforms for channel management and content production
- Support the directorate's communication, media and events activities as required
Download the role description.
Key challenges
· Deliver to a high standard in a fast-paced, sensitive environment with limited resources
· Manage multiple projects simultaneously, while prioritising high-impact work
· Maintain knowledge of business responsibilities, activities and operations in a changing environment
· Stay up to date with best practice internal and external communications practices and technical platforms
Essential requirements
This role is accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables, and outcomes.
- At least 4 years’ experience in a similar role
- Experience creating social media content for a brand or consistently as a content creator
- Proficiency in content creation tools and software, especially Adobe Creative Cloud suite, in particular Premiere Pro and Photoshop.
- Strong attention to details with exceptional communication and time management skills
- Ability to multitask, take initiative, and self-direct and output content creation
- Ability to manage multiple competing deadlines with several key stakeholders.
- Proficient copywriting skills maintaining brand voice and personality
- Knowledge of NSW Government social media guidelines
About us
At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.
We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
To find out more about the important work we do for NSW visit our website.
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