Senior Engagement And Digital Communication Officer

The Senior Engagement and Digital Communication Officer role reports to the Director, Engagement and Communication. The role provides a broad range of communications and engagement support to the Commission and undertakes tasks in communications, projects and stakeholder engagement activities. The role requires a commitment to delivering high quality Engagement and communications work in a busy and challenging environment. An integral part of this role is the ability to plan, monitor and report on the communications and engagement of the Commission, manage stakeholder relationships internally, and provide Digital Communications support for specific projects.
The key duties of the position include

• Manage and act as the Subject Matter Expert for the Commission's CRM (Simply Stakeholders), Website (govCMS), Engagement Platform (Have Your Say), EDM platform (Campaign Monitor), Canva, and social media including LinkedIn, Facebook, X and Instagram.
• Issuing a daily media report (Isentia) and managing the annual Mental Health calendar.
• Track the performance of engagement channels monthly, including website, newsletters and social media - and prepare a report to the Executive twice annually on channel performance and recommendations. Track specific projects as requested.
• Support engaging internal communications including weekly staff messages.
• Contribute to the development and implementation of Engagement and communication programs to support the Commission and projects across all areas.
• Contribute to the delivery of stakeholder engagement communication strategies for events, forums, and policy submissions through the creation of digital assets such as PowerPoints, social media titles, corporate videos, imagery, and photography (Using packages such as PowerPoint, Canva, Photoshop, Premier Pro, Indesign)
• Manage and liaise with external suppliers and internal areas to develop project communications assets.
• Other duties, as required.