Digital Producer, Platforms

• Full-time, permanent position
• Curatorial and Digital Department
• Reports to the Head of Digital Media

Join the MCA’s talented team of museum and arts professionals and become part of the future of Australia’s leading contemporary art museum. The MCA acknowledges the enormous contribution of artists, staff, educators, arts professionals, and a broad and diverse public who have been at the heart of the Museum since its inception. The MCA is committed to equal opportunity and diversity. We promote a work environment that is free from discrimination and harassment, and where our employees are treated with fairness and dignity.

The Museum of Contemporary Art Australia (MCA) is Australia’s only public museum dedicated to contemporary art. 

The MCA presents, collects and engages with the art of now.

Guided by the principles of belonging, connection and influence, we aim to be the defining platform for contemporary art and ideas in Australia and beyond.

Located on Sydney Harbour at Tallawoladah, a home to stories, art and culture for over 65,000 years, the MCA contributes to the continuity of culture on our site. 

We connect the widest possible public to contemporary art through our Collection, exhibitions, events, creative learning and access programs.

Our evolving Collection of over 4,500 artworks is the only public collection in Australia dedicated to the work of living artists, with over a third represented by Aboriginal and Torres Strait Islander artists.

As an independent, not-for-profit organisation, the MCA raises over 80% of its revenue each year through donations and commercial activities to deliver its artistic and engagement programs.

The Digital Producer, Platforms is a member of the MCA’s Digital Media team and will work closely with the Head of Digital Media on the MCA’s digital platforms and initiatives, including the MCA website, Museum Guide, Collection Online, and underlying systems and integrations. The role responds to the business needs related to the MCA’s digital platforms, contributes to and takes the lead on a selection of digital projects agreed with the Head of Digital Media.

You’ll support our goal to be a leading platform for contemporary art and ideas. You will deliver world class products, features and services that engage and grow local, national and international audiences across digital platforms.

You will take a hands-on role, working with internal teams and external partners, through discovery, delivery and continuous optimisation of digital experiences. You will take responsibility for identifying, validating and testing product or feature initiatives from inception to delivery that support the MCA’s digital and business goals while delivering exceptional visitor experiences.

• Support the Head of Digital Media in management, development and optimisation of the website and other digital platforms.
• Maintain a roadmap for the MCA’s platforms and integrations, prepare detailed requirements and prototypes, and scope projects to deliver on the roadmap with agreed timelines and budgets.
• Receive and log feature requests and issues from across the organisation in a centrally managed and visible tracking system.
• Scope and prioritise activities based on the impact to our visitors, partners and the organisation.
• Work closely with the Head of Digital Media, Digital Content Producers and colleagues across the MCA to ensure our platforms can support the MCA’s needs and ambitions for content and visitor experiences. 
• Work closely with colleagues in Curatorial & Digital to scope and develop a modern and robust platform for Collection Online and its interfaces.
• Work closely with colleagues across the organisation to ensure the integrity of data between systems, including the Vernon Collection Management System.
• Work closely with external interactive design and engineering/development teams to deliver platform projects and features to established timelines and budget.
• Work with external maintenance providers to ensure our platforms and systems are maintained to a contracted Service Level Agreement.
• Document process, conduct training, and manage compliance for staff to add and publish content on MCA platforms.
• Keep abreast of modern and best practice tools and frameworks for efficient, cost-effective platform development; suggest tools and processes for more efficient workflows.
• Implement and maintain Quality Assurance processes, tools and compliance across all platforms.
• Implement tracking requirements in GA4 and GTM; prepare regular analytics reports on a monthly basis, or on request by Directors.
• Monitor all platforms to ensure the MCA’s compliance with security and privacy.
• Help to foster a digital culture within the MCA and identify opportunities where the Digital Media team can provide value to other teams and audiences.
• Increase the profile of the digital work the MCA does through internal and external channels.
• Develop networks with cultural institutions and arts organisations in greater Sydney, regional NSW and across Australia.
• Participate in external industry events and working groups.

Essential criteria

Applicants must be able to demonstrate they have:

• at least 3 years work experience in interactive production, product management or project management in an agency or organisation
• proven track record of managing all aspects of digital projects or a digital product throughout its lifecycle
• proven track record in working in an agile environment, using various testing and experimentation techniques to inform decision making and drive outcomes and success metrics
• proven ability to effectively prioritise features and phases of development
• proven ability to manage external suppliers, including preparation of contracts
• strong problem solving skills 
• skilled at working effectively with cross functional teams
• advanced understanding of modern web technologies 
• an understanding of the principles of web usability and accessibility standards
• knowledge and experience of web content management systems, integrations, search engines, optimization, designing and applying content web standards
• good written and verbal communication skills
• demonstrated ability to work cooperatively in a team environment
• a demonstrated commitment to the Museum’s objective of promoting the work of living artists and making contemporary art accessible to broad audiences

Desirable criteria

It would be good if applicants have:

• previous experience in driving conversion and growth via digital platforms
• technical background with understanding and/or hands-on experience in software development and web technologies
• solid knowledge and experience of GA4 analytics
• previous experience working in an Art Gallery, Museum or cultural institution or interest in contemporary visual art practices
• tertiary qualifications in multimedia, interaction design or development, communications, or related field
• previous experience working in the cultural sector
• knowledge of contemporary art practice
• experience with Vernon (Collection Management System)
• familiarity with a range of project management tools
• understanding of audience research methodologies relevant to digital products, such as user testing 

General requirements of all MCA employees

We require that all our employees: 

• demonstrate support for innovation and for organisational changes required to ensure the MCA accomplishes its strategic aim and objectives
• work cooperatively with others to produce innovative solutions and recognise the merits of diverse perspectives and the ideas of others
• demonstrate commitment to, and knowledge of, the principles and application of equal employment opportunities and anti-discrimination legislation in the workplace 
• work in accordance with the principles of equity, access and fairness; respect and follow Safety work practices and procedures; work with due care and consideration to safeguard your own health and safety and the health and safety of others. 

This is a full-time, permanent position reporting to the Head of Digital Media. Some work out of normal hours (9am–5.30pm) will be required to cover the MCA’s events and programs with TOIL available. 

Salary package includes:

• annual leave: 4 weeks 
• personal leave: 10 days 
• superannuation: 11% super payments (in accordance with the Superannuation Guarantee (Administration) Act 1992). 

Benefits of working with the MCA include but are not limited to the below, as per the MCA's Policies and Procedures

• Flexible Working Arrangements 
• Employee Assistance Program
• Paid Parental Leave (Primary and secondary caregivers, adoption, and foster parents)
• Time Off In Lieu (TOIL)
• Study Leave
• Additional accruals to Long Service Leave
• Free Entry to Paid Exhibitions
• Museum Day (Additional Public Holiday)
• Birthday Day Off (Additional day of Paid Leave)
• January 26 (Flexible Public Holiday)
• Free Flu Vaccination Program
• Exhibition Pre-Views (Curatorial Walkthroughs)

We ask that you please do not apply directly via Seek; to submit your application follow the directions below. 

Shortlisting for interviews will be based on applicants meeting the essential criteria listed in the position description. 

Please share with us the following documents as part of your application: 

• cover letter 
• your responses to the selection criteria (in a separate document or as part of the cover letter)
• CV
• contact details of two referees.

Please email the application to ***************@mca.com.au. 

Closing date

Monday 29 April, 9am. 

The MCA encourages applications from Aboriginal and Torres Strait Islander people, people with disability, and people from diverse cultures. The MCA acknowledges the enormous contribution Aboriginal and Torres Strait Islander artists, staff, educators, arts professionals, and guests have made to the fabric of the museum since its inception. Contemporary Aboriginal and Torres Strait Islander art practice has long been central to MCA collection and exhibition programs. 

The MCA is committed to equal opportunity and diversity. The MCA promotes a work environment that is free from discrimination and harassment, and where individuals are treated with fairness, equality, and dignity. Find out more about the MCA.