AddressWhat you'll be doing…
You will complete a Certificate III in Business- Customer Engegment qualification over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with Zeal Futures.
Throughout your formal training and practical experience in the workplace, you will have the opportunity to:
- One-on-one coaching and development from a dedicated mentor
- Individual and group safety training with our team of experts
- Discounted health insurance
- Discounted gym memberships
- Alumni program to support you post qualification
- Reward and recognition programs
- Commbank Workplace Banking Program to give you financial advice (and retail discounts!)
- Health and Wellbeing initiatives, campaigns, and competitions through HVTC’s Committee (there might even be some prizes up for grabs!).
- 24/7 confidential counselling through our Employee Assistance Program (EAP) provider
What you'll bring to the table…
To be successful in this role, you'll need to meet the following selection criteria:
- Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values
- Undertake administrative work to support the provision of service delivery as required
- Persuade, assist and educate customers to transact online using relevant technology
- Make effective use of records, information and knowledge management functions and systems
- Refer customers to the appropriate channels of service by understanding a variety of policies and procedures
About Zeal Futures
Zeal Futures provides the ultimate training and employment experience. We create life-changing opportunities by working with industry-leading organisations to deliver high-quality, innovative apprenticeship and traineeship programs across a range of industries.
As experts in vocational education and training, we will support you through all phases of your learning journey, creating a supportive environment that empowers our employees to thrive. Our track record speaks for itself, as we consistently maintain one of the highest completion rates in Australia.
What’s in it for me?
Being a Zeal Futures Trainee opens the door to working for industry-leading Employers to provide life changing opportunities. Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualified without getting yourself into debt and actually earn an income!
Throughout your traineeship, you’ll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards and counselling.
How to apply
To apply for this role, click the ‘Apply for this job’ button and then follow the steps to complete your application. You can also apply online at www.zealfutures.com.au by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the top of the page.
All applications require a resume and cover letter outlining your suitability to the role.
If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative on 1800 247 864. We are happy to provide any necessary reasonable adjustments or assistance you may need. Please do not hesitate to ask for any help. We look forward to hearing from you.
What else is involved?
After submitting your online application, you may be invited to complete online testing, interviews and pre-employment medicals. We’ll also contact your references if you progress through these recruitment stages. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.
If you have any questions about this role, please contact Kiera Green on 02 4932 4***.
Applications close on 28th of May 2024
As a recognised Diversity Champion, Zeal Futures is committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, people with disability, women seeking non-traditional trade opportunities, people from culturally and linguistically diverse backgrounds, and mature aged people. If you require assistance lodging your application with Zeal Futures, please contact our Recruitment Team on 1800 247 864.
