Digital Support Analyst

Data Action (DA) has over 30 years’ experience as a specialist software and services provider to the alternate banking and financial services industry. DA has evolved to become a provider of core banking and digital platforms and services to some of Australia’s leading customer-owned, challenger banks, aggregators, and the financial services industry, aligned with our purpose – powering innovation in banking.

About the role:

The Digital Support Analyst operates and supports products provided to our clients to analyse and problem solve issues presented through testing and/or production environments. This includes, but not limited to, improving operational support including monitoring and alerting of application anomalies by introducing new technologies, deployment processes, test automation and operational excellence practices.

You will be responsible for:

• Product upgrade and maintenance deployments.
• Supporting progressive and transparent change management processes.
• 2nd level product/application support.
• Understanding of customer’s business in specific areas and their use of the system.
• Providing guidance to customers on "how to" and "why" type queries.
• Investigating faults and resolution including the raising of defects, creation, and execution of scripts.
• UAT co-ordination including environment preparation, switching on, and configuration of new functionality.
• Contributing to the development of new functionality by ensuring solutions are technically sound and always making sure the Application Support team have appropriate knowledge, procedures and documentation in place to support the product suite.
• Assisting in software build upgrades.
• Performing after hours on-call duties on a roster basis.

To be successful in this role, you must be able to demonstrate:

• Tertiary qualifications in IT or an aligning field.
• Experience supporting commercial applications using .net or equivalent.
• An understanding of the change management methodologies.
• A strong understanding of web technologies and internet fundamentals.
• Significant experience working in a DevOps environment.
• A strong understanding/professional working experience working with AWS or Azure would be desirable.
• Experience with SQL/SQL stored procedures would be highly advantageous.

If this sounds like you, we’d love to hear from you! Please be sure to combine a covering letter addressing the key criteria set out above as the first page of your resume.

To be considered for this role you will need to be an Australian Citizen, Permanent Resident, or have a current visa that permits you to work in Australia.

DA offers exciting opportunities for professional development, and we have a strong focus on career progression for our employees. Flexible and supportive working arrangements are encouraged.

Benefits of working at DA:

Work life flexibility: We provide tailored working arrangements that suit our employees’ varied lifestyles. Our staff have the option to work from home, in the office or a combination of both, and can choose when they complete their contracted hours.

Diversity Day: To recognise and celebrate the diverse backgrounds of our staff, we offer an additional paid annual day of leave that can be used for cultural, religious and national events, such as international celebrations, holidays and family celebrations.

Career pathways: We understand the importance of having quality people in our business and so we provide unique opportunities for the right people to become an integral part of our team. We offer avenues for professional development and career progression for committed individuals.

Development programs: Some of our key learning and development programs, which are accessible either in-house, on the job or via external training providers, include:

• Secondment and project opportunities like career ‘sea-change’ or cross skilling rotations, where staff are encouraged to upskill within the business by working in different teams or on additional projects.

• Leadership development programs for emerging and existing leaders.

At DA we pride ourselves on our highly collaborative, supportive and positive work culture, which is reflected in our values:

• No goldfish: Go beyond your bowl, share knowledge, stay curious and keep learning.
• Fail forward: Learn from mistakes and keep moving forward.
• Cheer loudly: Be proud of the team’s results and celebrate successes.
• Own it: Throw yourself in and own your work, taking responsibility until the end.
• Think client: Put yourself in our client's shoes – consider the impact for their customers and deliver.

DA operates nationally and services a broad client base including customer-owned banks, credit unions, neobanks and financial services membership organisations. DA has close to 300 staff based in Adelaide, Sydney, Melbourne, and Brisbane – enhancing the banking experience of more than 1.43 million Australians via its core banking and digital platforms, powering customer transactions across 3.2 million accounts every day.