Digital Support Specialist

Digital Support Specialist 

Are you a tech-savvy problem solver with a knack for getting things done? Is bridging the gap between technology and business, simplifying complex systems, your passion? If this sounds like you, the Urban Revolutions Group is searching for a Digital Support Specialist to be the cornerstone of our digital journey. Are you passionate about bridging the gap between technology and business, making complex systems simple, and turning dreams into tangible projects? Urban Revolutions is seeking an enthusiastic Digital Support Specialist to be the cornerstone of our digital journey. If you thrive in a fast-paced environment where innovation meets social responsibility, this role is for you!

About Us:

Urban Revolutions help helps create lifestyle experiences for clientele through innovative design, planning, and construction management.  We are inspired to help people design their dream space.  Whether it be a resort-style property, an environmentally sustainable home or a commercial property, we turn your vision into reality.  Vuvale is the latest extension of Urban Revolutions.

The Role:

As our Tech Guru, you'll play a pivotal role in the successful implementation and end-user support for our business technology platform applications. As a Digital Support Specialist, you'll collaborate with our Digital and Analytics Manager to integrate and support construction-specific software applications like Procore, MYOB, and WH&S solutions. Your responsibilities will include troubleshooting tech issues, configuring software settings, and providing end-user support. You'll be the go-to person for ensuring smooth operations across the organisation's IT landscape.

Responsibilities: General Tech Support:

• Delivering top-notch tech support.
• Managing hardware and software infrastructure.
• Leading the implementation of core business systems.
• Spearheading technology planning initiatives.
• Overseeing the design and management of our intranet and website.
• Timely resolution of user issues and escalation of complex problems when needed.
• Deliver onboarding support to new users, ensuring related business process, key features and functionalities are understood.

What We're Looking For:

• Tertiary qualifications in data analysis, technology, or related disciplines.
• Minimum two years of experience in a similar role, focusing on business engagement and systems analysis.
• A digital nomad mindset with a customer-centric passion.
• Bonus points for hands-on experience with API/EDI integration, Microservices & Serverless Architecture (AWS or Azure), and Java, Java Script, Python, and Robotic Process Automation knowledge.
• Advantageous construction-related software knowledge, including Procore, MYOB, and ProcurePro. Primary point of contact for technical support related to business systems including but not limited to Procore, MYOB, and WH&S solutions.

Apply Now:

• Ready to shape the future of our tech landscape? Apply for the role, and we'll share the detailed job description with you. Join our team and innovate with us!