Address At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.
The Job
The Director ofDirector of Digital Operations, Technology and Delivery Innovation is responsible for managing a team of Technology and Delivery Innovation Specialists. The Director and team will primarily be supporting regional Digital Operations. The Director will be responsible for helping to define and align the team around global operations standards and best practices. This position will manage, develop and grow the existing team as well as support the pursuit of opportunities for innovation and improvement within Digital Operations. This position will influence the design of existing and future service delivery standards, Technology and methodology to ensure it remains ahead of the market and customer needs. The Director will drive the team to support Digital Operations with continuous innovation and improvement, subject matter expertise, creative solution design, high performance team building, and have vision into regional market direction and execution of Iron Mountain services to achieve the desired impact within existing and new markets. This position is responsible for guiding and leading a team to meet operational goals and financial targets for Iron Mountain's Digital Business.
The Responsibilities
- Ensure the growth and development of the Specialists team, set the expectations and culture of the team
- Support Digital OperationsTechnology and Delivery Innovation initiatives through executive level interactions and thought leadership activity
- Coordinate with core Iron Mountain leadership to plan, develop and execute Technology and innovation initiatives
- Develop and execute team process, coverage and engagement strategy
- Develop and support Team goals and objectives as well as team members personal and professional growth
- Support the team with onsite operational reviews including:
- Focus on innovative solution and technology design as well as six sigma lean processes for Digital Operations
- Site and service design reviews to support improvements in productivity and efficiencies
- Training for the team and individual team members
- Industry, Market and Competitive Education for the team by keeping informed on competitive services, new technologies and market trends
- Innovation initiatives development and review with team members and internal partners/stakeholders
- Team alignment and relationship development
- Communication/alignment with internal and external services partners
- Team communications
The Person
- Bachelor's Degree required
- 5+ years of management experience in at least 3 of the following primary disciplines:
- Experience leading or managing teams in a services focused organisation
- Proven experience in effective technology forward solution/services delivery that met business objectives
- Business Process Outsourcing operational and technical experience preferred - mailroom, scanning, data capture, etc.
- Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management and/or Information Governance
- Experience with document scanning/digitisation service delivery and proven experience in advanced document capture and data recognition technologies
- Operational optimisation/continuous improvement team management experience with Six Sigma practices
- Ability to serve as an ambassador for Digital Operations Innovation across countries and regions through creating relationships and paths to success with individual operations
- Ability to articulate a vision of the future-state backed by data analysis, as well as the execution path
- Excellent data analysis skills
- Advances spreadsheet and/or intermediate database skills
- Strong knowledge of standard processes that can be scaled in a production environment
- Comfortable presenting results of detailed analysis in summary to higher levels of the organisation in order to gain support and approval
- Ability to travel 50% of the time
- Proficiency in English required; multilingual is a plus
- Able to work with cross-functional teams to plan and accomplish goals
- Comfortable reviewing financial models and understanding cause and effect of actions in the operations
- Excellent written, oral and presentation skills
- Strong interpersonal, planning, and analytical skills
- Self-motivated and a strong drive to seek information and support in succeeding
- Ability to influence and negotiate
- Ability to make decisions and think in broad terms, considering the impact to the entire company
- Ability to team effectively at all levels of Iron Mountain and customer personnel (to include C-level) on a wide range of topics and issues
Category: Project/Program Management Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0062730
