DIRECTOR OF FIRST IMPRESSIONS | Reception

Director of First Impressions

Our Director of First Impressions needs to be a front office SUPERSTAR.

As the FIRST face they see and the FIRST voice they hear, we rely on you to ensure those calling or visiting our office feel as important as they are. 

You are also the backbone of our team - with the important role of supporting every single one of us. So blow us away! We don't function without you - and we need you to be DYNAMIC.

We rely on you to be bright, bubbly, and cheerful; to have knock-our-socks-off organisational skills; and a professional presentation that reflects our successful and professional business. 

We want you to have fun doing it too! We promise a great, fun and friendly team where you will feel welcome and part of the family. If you want to advance or looking for a career in Real Estate - then this is perfect for you as well: we can offer you professional development and advancement opportunities.

You must have a driver's licence and your own vehicle.

Interested? We'd love to hear from you!

This is all part of what you will do ...

General Description of Position:

• Provide first class service to every one who enters our office every time. 
• Provide first class service to all who call our company, every time.
• Ensure EXCELLENT, lasting impressions of our company, every time.
• Work with a team in a professional, diplomatic and efficient manner.
• Answering the phone and attending to all visitors in our office.
• Signing keys in and out for contractors, tenants, owners.
• Commencing & tracking the tenancy application process.
• Daily mail:  Incoming & Outgoing – stamping, distributing and recording.
• Maintain all office areas in a pristine and welcoming condition.
• Distribute incoming invoices, emails and printing accordingly.
• Manage Arrears Reports for Property Management & Admin.
• Digital filing
• Shopping & stationary Orders
• Record all incoming & outgoing keys with PRECISENESS
• Monitor non-return of keys weekly. 
• Maintain supplies of stationary, forms listing, stocks, kitchen needs
• FileSmart - Archiving & scanning of files when required, as required.
• Processing and managing tenancy applications
• Property Inspection confirmations and preparations

Outcome:

• Being HAPPY TO HELP is paramount.
• To demonstrate and ensure people know that we want to help, that they are important.
• Keep all customers and clients 100% happy with our service and high standards of care and presentation. 
• To provide the highest level of customer service despite the situation.
• To be happy, energetic, and employ a consistently helpful attitude all aimed at ensuring the customer feels happier and knows that they are important.
• To complete the role with structure and organisation.

Talents, Skills & Attributes required:

• Exceptionally Polite, courteous, bubbly, friendly, energetic, helpful and patient. 
• Positive and happy disposition, with a strong character needing to make a difference.
• Vibrant personality thriving on interaction with customers.
• Organised, flexible, and resourceful.
• Conscientious in detail, precise, accurate, and an excellent memory.
• Reliable and punctual.
• Tactful, calm, caring and approachable.
• Honest, ethical, and proud of personal reputation
• A strong sense of responsibility & caring        
• Excellent personal presentation, business professional image
• Excellent telephone manner and technique.
• Detail conscious.
• Sense of urgency.
• Ability to assert conflict resolution

If you have a fantastic work ethic and enjoy being busy then our fast-paced office is perfect for you!

Annual salary $45,000.

To learn more about us visit: www.absolutent.com.au

Please email your resume and customised letter on why you think you are the ideal person for our business to michelle@absolutent.com.au