Director Of Front Office, Front Office

The Langham, Melbourne is currently looking for a Director of Front Office to join our team.
You will be responsible for the leadership of over 40 colleagues, as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI’s.
This is an exciting opportunity for an experienced Director of Front Office will report to our General Manager. You will have direct accountability for the department and will have a proven track record in effectively managing a large team.
Your responsibilities will include:
Responsible for the day to day operations of the Reception Desk, Concierge, Bell Desk and Communications Centre (Langham Service), according to Front Office Standards and Procedures
Lead and manage all positions within Front Office including: Duty Manager’s, Night Manager, Guest Service Agent, Front Door colleagues, Communications Centre (Langham Service)
Drive The Langham guest centric culture
Effectively dealing with guest problems and complaints
Prepare rosters and process timesheets (through the hotel’s payroll system, Zambion) within budget, business expectations and guidelines of the appropriate industrial legislation
Ensure all staff are sufficiently trained and attend compulsory hotel training programs as required
Effectively communicate and disperse all relevant information via shift handover, log books, guest history, traces and by hosting the regular Duty Manager meetings
Actively promoting a work environment, which cares for guests and colleagues alike
For this role, your attributes will be inclusive of the following:
Previous experience in a similar role, ideally within a luxury hotel or similar
Ability to lead by example
Have superior verbal and written communication skills
Advanced knowledge of hotel computer systems – Opera PMS
Well presented, friendly with a professional attitude
Able to work well under pressure and effectively prioritise tasks
Demonstrated ability to lead, coach, mentor and motivate staff
Strong organizational skills, attention to detail, flexibility, and a commitment to the highest level of guest service
This role requires flexibility with various shifts on a rotating roster that includes afternoon shift and overnight shifts.
This position is an integral part of a high performing hotel team, and a key contributor to the hotel’s ongoing success.
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, car parking, laundry, fully subsidised staff meals, Private Medical and opportunities to learn new skills and grow your career. You'll join a team passionate about ‘Knowing our Guests and Building Great Memories’.
This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!
If you think this is the right role for you, apply now! Come join our team!
HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.
EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.
Benefits:
Employee discount
Employee mentoring program
Free food
Professional development assistance
Referral program
Visa sponsorship
Schedule:
8 hour shift
Work Location: In person