AddressBe challenged | Be rewarded | Belong
An exciting opportunity to join our Executive Leadership Team!
QLeave has enlisted the support of Attuned Talent for the recruitment of this role.
Applicants will be re-directed to Attuned Talent landing page for submission of applications.
As part of the Executive Leadership Team (ELT), the Director Operations is responsible for leading the Client Services, Register Assurance, Workforce optimisation, and Strategic Engagement teams, ensuring the organisation's people, technological and information resources are optimised.
Providing expert analysis and strategic advice to the General Manager on stakeholder engagement, service innovation and register assurance activities you will ensure effective implementation of corporate governance, quality management systems and risk management strategies.
You will thrive on the opportunity to drive improvement across all aspects of business operations, identifying gaps in performance and effectively implementing improvement plans.
Your in-depth experience in business process changes and/or technology application development and implementation will be complemented by strong cross-functional project management experience.
With a supportive nature, you will display an adaptive style of leadership, valuing and embracing differences within your team while working collaboratively across the ELT.
You will act with integrity, honesty, and standards that promote the culture and values of a business which truly values its customers and be able to demonstrate excellent communication skills with the ability to influence, negotiate and maintain key stakeholder relationships.
Your contribution
- lead the Client Services, Register Assurance, Workforce Optimisation and Strategic Engagement teams, ensuring the organisation's people, technological and information resources are optimised
- build team capacity and capability, nurture a high performing team culture and inspire individual and team commitment in the pursuit of results
- identify and provide advice and support to the General Manager and Boards on areas within your portfolio
- establish and ensure effective implementation of corporate governance, quality management systems and risk management strategies
- provide expert analysis and strategic advice to the General Manager on stakeholder engagement, service innovation and register assurance activities
- identify emerging issues and manage complex and/or confidential matters on behalf of the General Manager as required
- represent the General Manager in strategic forums, negotiations and presentations to key stakeholders as well as relieving in that role as required during periods of leave or other absences
- proactively identify and own risks and appropriate treatments and ensure these are captured in QLeave's risk registers and appropriately managed
- collaborate with the leadership team on key strategies to mitigate strategic and cross functional risks that you own
- provide ongoing assurance to the Strategic Leadership Committee of that risk is being managed effectively
- identify and provide advice and support to the General Manager and Boards on strategy matters in your portfolio.
This position reports to the General Manager.
What we are looking for
QLeave appointments are directed towards selecting an eligible person best suited to the position. You will be assessed by looking at what you have done previously—the knowledge, skills and experience you have built, your potential for development, and your personal qualities.
For this role, we will consider your:
- knowledge of QLeave's structures, processes and procedures
- proven ability to lead strategic engagement activities
- strong influencing skills with the ability to elicit collaboration from senior management and other key stakeholders and move toward a common vision or goal
- ability to align change management to internal communications
- strong analytical skills, attention to detail, with excellent planning skills
- record of successful delivery of cross-functional projects
- excellent written and oral communication skills with demonstrated diplomacy and sensitivity to diverse business cultures
- in-depth experience in business process change and/or technology application development and implementation is essential
- project management experience, including knowledge and skills in planning, resource identification and coordination, task and activity monitoring, risk and issues management, budgeting, reporting and overall delivery against defined objectives, methods and outcomes
There are no mandatory qualifications for this role.
For more information, please contact Nicola Flannery on 0416 267 *** or email **************@attunedtalent.com.au ( mailto:**************@attunedtalent.com.au ) for an information pack.
