AddressWith properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery.
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.
An exciting and newly created leadership position within our Operations team!
Job DescriptionWhat you will do:
You will be responsible for overseeing our QLD and NSW, Operations Managers and Resort General Managers, within their portfolio of parks and resorts. Day-to-day, you will provide key support in leadership and direction, ensuring there is a safe, effective and efficient operating environment that maximises financial returns, encourages and builds capability and capacity of people and creates and maintains a high level of guest experience.
You will also:
- Assist to elevate performance through aligning back end systems and process, while ensuring relevant guest facing and product differentiation, to suit the varied portfolio.
- Work with the GM Operations, to set the strategic plan and direction for the operations portfolio of managed and owned, parks and resorts.
- Participate as an active member of the leadership team and provide sound and innovative advice to the CEO on the development and implementation of operational strategy
- Provide direction and leadership with respect to the development of relevant strategic partnerships
- Flexibility to travel to inspect assets will be required on a needs basis.
What you will bring:
Ideally you will have considerate hospitality management experience – preferably across a variety of market mix types (high and mid-scale) and a great understanding of commercial & financial drivers:
- Minimum 3 years’ experience in a similar role, and at least 5 years in operational environment
- Demonstrated experience leading diverse cross functional teams
- Strong commercial acumen and ability to develop and manage significant operating budgets
- Ability to interpret complex situations and apply sound decision-making and problem-solving skills
- Experience in hospitality and tourism sector (accommodation experience highly regarded)
- Proven experience in capital investment via asset development
- Demonstrated competency growing a business via organic and inorganic methods
What’s in it for you?
At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on all NRMA insurance products including car, home & travel
Grow or progress your career and move around the country or across the NRMA Group's business with us
Know you belong:
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?
Apply now, we cannot wait to hear from you!
