AddressHilton Sydney is the flagship hotel for the Australasia region - boasting 587 rooms, a restaurant and an exciting mix of bars, as well as one of Australia's largest hotel convention and meeting spaces. Located in the heart of Sydney's CBD, this is an unmissable opportunity to lead this iconic hotel's proactive sales team as a Head of Department.
JOB PURPOSE
Reporting to the Commercial Director, the Director of Sales leads the hotel's pro-active and group sales teams, managing all sales activities; creating and executing strategic plans to achieve hotel targets, forming new and maintaining existing relationships, and developing talent within the commercial team.
LEADERSHIP
- Lead the team in line with Hilton's global Promise to our Team Members.
- Develop a culture focused on the core Hilton values.
- Communicate effectively within the commercial department as well as within hotel departments.
- Ensure attendance at key commercial and hotel meetings.
- Develop talent within the team and continue to grow the team's overall competencies.
- Ensure succession plans are in place for entire team.
- Address performance challenges in a supportive, timely and decisive manner.
- Recruitment and selection of the Sales and Groups team.
SALES
- Develop powerful personal relationships with decision makers and influencers within the top producing Hilton Sydney accounts.
- Develop and coordinate activity plans for our hotel for the Hilton Global Sales Offices.
- Ensure that measurement systems are in place to track the production of all targeted accounts.
- Analyse performance of existing customers, identify the key retention and acquisition accounts for each sales person.
- Actively seek out new sources of business.
- Develop and manage appropriate travel manager/booker programs.
- Creation of Sales activities to fill need periods.
- Participation in corporate and conferencing sales meetings.
STRATEGY AND REVENUE MANAGEMENT
- Contribute to the design of the hotel's business strategy.
- Actively support the hotel by providing guidance and training in up selling and cross selling skills.
- Analyse trends of business by market segment, channel and geographic origin.
- Coordinate all sales activities for corporate and conferencing segments.
- Fully participate in detailed action plans to support revenue for all sections of the business.
- Actively participate in the key management strategies for Hilton Sydney.
- Monitor production and profitability of corporate and conferencing accounts.
- Participation in forecasting preparation and approval.
- Co-responsible for establishing strategy and procedures.
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award winning Great Place to Work culture means:
- Competitive compensation package, Sales Incentive Program
- Complimentary membership with Platinum Fitness First
- A mobile phone and laptop for the purpose of work related activities
- A monthly dry cleaning allowance for your business wardrobe
- Free team member meals served fresh daily
- 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world
- Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
- Flexibility so you can Thrive and make space for what matters most
THE PERSON - QUALIFICATIONS, SKILLS AND EXPERIENCE
- Demonstrated ability to conduct detailed analytics of revenue and propose strategies to address any concerns.
- Experience leading teams.
- Hospitality/Travel/leisure industry management professional.
- Ideally, Education level: college degree or equivalent.
- Strong commercial acumen, with experience in drafting and managing budgets/revenue proposals; analysing and forecasting results/market segments and rates.
- Excellent computer skills.
- Excellent people motivator.
- Excellent communication skills.
- Proficient in accounts management/events management systems.
- Exceptional stake holder management skills to manage multiple stakeholder expectations.
